Called them today to order the BCD 996T decided to go with it after orginally deciding on the BCT 15. They were very rude on the phone the guy was really a jerk so needless to say I told him to not worry about it, That I would take my business else where their prices are good but price doesn't matter when your customer service sucks. So for now will hold off again think I will order from Scanner Master or Scanners Unlimited prices are more but your not treated like you are a inconvience. You would almost think you are spending 500+ dollars on something you would be treated better, really you should be treated good no matter how much you spend. Just my thoughts on usascan.com two thumbs way down.