VFD needs help

[ffemt155]

A few months ago our Volunteer Fire Dept purchased the software and cables to program our Kenwood Radios KPG-135D for the TK-7360 and KPG-134D for TK-2317. We installed the software and were able to reprogram all of our radios (we standardized them as before they were not)

Now a couple of months later, we are trying to reprogram them for narrow banding and we keep getting com port errors.

Nothing has changed with either the computer or the radio.

I have tried re-installing both the USB cable driver and the KPG software

I have tried power cycling everything

Neither software will work, neither radio will work.

I installed software/cable on to an XP machine that had never previously had either installed on it

I confirmed the cable is on com1

Kenwood tech support hasn't been able to help, as we spoke with them for over 45 mins....


I don't know what to do....I think its probably something simple I am missing, please help

 

[Alarms50]

The Kenwoods I have programmed (TK360, TK380, TK3170, TK3180) all of them have never been on COM1. Go to Setup, then Communications Port and the valid ComPorts will be displayed. Try another one. This may be the simple thing one might overlook. Hope this helps.

 

[cabletech]

Is your cable USB or 9 pin serial? If serial, then com 1, if usb, plug the cable into a port, then open your device manager and see what it tells you the com port is.

Some times the computer will change the port number.

I take a cable and plug into a port then go to dev mag and set port by port starting at 2 as a lot of radio software will only work on 1 tru 4.