Some are die hard with Motorola. It is cream of crop to them and they trusted it. So they will always go that route or are locked into something.
And as those guys retire, so will that mindset.
Motorola has relied on their name a bit too much recently. While they do make some nice products, the excessive cost and horrible customer service isn't helping.
I don't want to make this a Motorola vs the world issue... But as an end-user of radios in the fire service I have to say that Motorola has always stood up to whatever I could throw at them. I've used Icom, Kenwood, and BK radios. BK comes close with ruggedness, but nowhere near the feature set of the Motorola (on the DPH/GPH not KNG) . Icom was pure junk. They're not built like mission critical radios. And the audio was horrendous.
We used HT-1000's for our fireground radios until recently when parts became an issue. Those things were bulletproof. The speaker mic was the part that always broke first. I dropped one in a driveway during a snow storm and it got hit by the snowblower 12 hours later. The radio still worked but unfortunately the snowblower did not. The Icom would have been blown to pieces. I can't comment on Harris but us in NY still have a bad taste in our mouths after the failed opensky garbage they tried to push on us. The RCA scares me...
Personally I trust my life to motorola radios every day. I don't take that fact lightly either. My mantra: You get what you pay for.
My fire service career began in California in 1963. I retired in 2013. For the first 12 years of my career, Motorola was the predominant radio equipment supplier (with some GE radios scattered here and there). RCA had a few public safety systems here and there.I saw this coming a long time ago, when they "split" the company into two.
If this was the "old days," Motorola could survive. But they turned a blind eye to the competition, many of whom had good products in their own right, and at a much better price, and in which the rapid advancement of "technology" allowed the competition to catch-up, if not by-pass, Motorola in their radio business.
And, from the consumer's point of view: look how Motorola treats it's programming software. they make it look like it's some nuclear formula to which only a select few are allowed to look at, much less use. Meanwhile, other radio companies openly sell programming software, at a reasonable price, or even throw it in with the purchase of the radio. Why should someone buy a $5,000 radio, and then have to pay exorbitant amounts to put the frequencies in, when you can pay 20% of what a Motorola costs and have one of your friends program it at NO additional expense?
All my radios are Motorola, but I've had a working experience with Kenwood over the past few years, and was pleasantly surprised.
And with the advent of the Chinese radios being on the market (granted, no comparison to M or K), a really cheap radio that is sought by the individual radio buyer, even the second-hand market for Motorola has taken a hit (although Motorola is probably a LOT easier to program than the Chinese products).
The radio business has turned a page, but Motorola is still reading the first chapter.
Switching an entire system from Motorola to another vendor isn't something that I've done so I can't comment on that. But, getting the funds to do that would be very difficult or impossible in a large jurisdiction.