It's been terrible to watch consumer confidence in AOR and their products plummet with their continual denial of problems in their receivers and their "blame the consumer" attitude. I know they were separate entities, but AORUK (where AR7030s were made) were famous for their outstanding customer support and technical service. I own three AR7030s (probably the best HF receiver ever made) with one back in the UK and will never part with them. Had to contact AORUK on one occasion over a technical issue and was immediately contacted with the needed information. To paraphrase John Stossel, "businesses thrive on repeat customers who return because they've been treated well in the past, businesses that don't get repeat customers tend to go out of business".Hopefully it may have something to do with the 2020 DV1 batch that had USB connection problems, and despite denying there were any faulty USB chips , or some had not been connected correctly, AOR are carefully checking their current stocks.
Over a dozen reports from Buyers worldwide that the new DV1's they purchased had this USB problem. The Radio's USB port either not working on delivery, or failing within a few days. I have posted details on the Forum, with Serial Numbers.
Many Dealers made the Buyers wait whilst the 'new' Radios were sent back to Japan. AOR fixed them, but in many cases the Buyers were blamed and had to pay all the costs. Disgraceful.
Despite AOR's apparent lack of support for Buyers, and tendency to always deny any faults exist, surely only a suicidal Company would not have taken steps to check all their existing stocks of AR-DV1's, which means 'soak testing' each one for several days at least. However I am not even convinced they would bother despite the overwhelming evidence from Buyers. Many probably either never try to control the Radios externally, or if they eventually do after such a length of time since the purchase AOR and the Dealers can persuade them it was not an initial fault, and charge for repair and carriage.
The AR-DV1 is still a fantastic Receiver, and one might think a good source of Revenue for AOR. It does appear Dealers, especially in the U.S. are reluctant to buy DV1's in direct, given the AOR attitude re. returns and support. If that means the Dealers do not fully trust AOR's policies, where does that leave the Consumer?
I have supported AOR for decades, buying many of their products. I want them to continue in business and to thrive, but this apparent blanket refusal to take responsibility for a Manufacturing problem in this recent batch of DV1's has shaken my confidence in them, even more so than their release and attitudes regarding the AR-DV10.
AOR no longer even service their AR8600 receiver, so I'm completely on my own there.Right now, for AOR enthusiasts in the Western Hemisphere, a major issue is that all radios (warranty and non-warranty) will end up going to Japan for repair. They are no longer doing repairs at the California location, as they had done in the past. This is especially bad for non-warranty repairs, where the end-user will be charged all shipping costs to and from Japan. I recently sent in my out-of-warranty DV1 for a minor repair, and while the cost of the actual repair was very reasonable, the shipping charges were over the top. I believe that that closing of the California repair facility was a major factor in some of the U.S. dealers dropping the AOR line.
I have read some comments and have to agree that it would appear the AOR is foregoing the hobbyist market by no longer doing repairs anywhere but in Japan. They really need to reconsider and reopen a repair facility closer to us folks in the U.S.A.