Anyone else had customer service issues with Whistler? I just got off the phone with them and am quite frustrated.
July 16th I placed an order online directly with Whistler for several scanner accessories as well as an upgrade to my RS PRO-668. I shipped my PRO-668 off per instructions and have been patiently waiting for my accessories to arrive as they were all marked fulfilled on July 22nd. On the 29th I advised Whistler the accessories still had not arrived and requested tracking info.
July 31st I received an email indicating my scanner upgrade was complete, shipped, and the scanner accessories were also just then being shipped in the same package as the scanner. Tracking info was provided, indicating delivery scheduled on 08/02.
The package didn’t arrive today and while my postal carrier was here, we checked the status of the shipment. Status shows ‘package acceptance pending’ in Rogers, AR, meaning the package has not been accepted by the postal service, usually due to to inadequate packaging or an address problem.
I call Whistler and am told the package shows on their side as going to be delivered today in PA, which is awesome other than the fact I live in NC. The CSR then proceeds to argue with me that the PA address is what I provided. Nope, not online nor with the return form. Never lived in PA for that matter.
So here I am, banging out my frustrations and hoping someone can tell me of the miraculous excellence in customer service that they’ve experienced with Whistler in making things right. They had no explanation for the accessory order being held up, especially since the accessories had a separate shipping cost in addition to the scanner upgrade that has return shipping cost built into the cost of the upgrade. I don’t feel they honestly have any clue if the shipment is headed to PA or NC (they did say they ‘found’ my order in the computer with the NC address while we were on the phone). They have no explanation for the package refusal by the post office, nor where the shipment now is since being rejected. They offered no timeline for trying to trace/locate the package nor resolution for the situation if worse case scenario plays out.
Anyone else had a similar negative experience or (more hopefully) a positive outcome to a similar disaster?
July 16th I placed an order online directly with Whistler for several scanner accessories as well as an upgrade to my RS PRO-668. I shipped my PRO-668 off per instructions and have been patiently waiting for my accessories to arrive as they were all marked fulfilled on July 22nd. On the 29th I advised Whistler the accessories still had not arrived and requested tracking info.
July 31st I received an email indicating my scanner upgrade was complete, shipped, and the scanner accessories were also just then being shipped in the same package as the scanner. Tracking info was provided, indicating delivery scheduled on 08/02.
The package didn’t arrive today and while my postal carrier was here, we checked the status of the shipment. Status shows ‘package acceptance pending’ in Rogers, AR, meaning the package has not been accepted by the postal service, usually due to to inadequate packaging or an address problem.
I call Whistler and am told the package shows on their side as going to be delivered today in PA, which is awesome other than the fact I live in NC. The CSR then proceeds to argue with me that the PA address is what I provided. Nope, not online nor with the return form. Never lived in PA for that matter.
So here I am, banging out my frustrations and hoping someone can tell me of the miraculous excellence in customer service that they’ve experienced with Whistler in making things right. They had no explanation for the accessory order being held up, especially since the accessories had a separate shipping cost in addition to the scanner upgrade that has return shipping cost built into the cost of the upgrade. I don’t feel they honestly have any clue if the shipment is headed to PA or NC (they did say they ‘found’ my order in the computer with the NC address while we were on the phone). They have no explanation for the package refusal by the post office, nor where the shipment now is since being rejected. They offered no timeline for trying to trace/locate the package nor resolution for the situation if worse case scenario plays out.
Anyone else had a similar negative experience or (more hopefully) a positive outcome to a similar disaster?