WIN500 Virtual Scanner Not Working

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bobs

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Yardley PA
While using Win500 1.92 with both PSR-500 and Radio Shack Pro-197 uploading and downloading to/from the scanner works fine. However when attempting to use the Virtual Scanner function with both scanners I get the following error message Error: 02 received (Excepted ACK)-Folder 1). Also popup message (Received an error message from the scanner. Retrying the operation may be successful).
Using Acer Laptop with Vista with latest cable driver. Virtual Scanner works OK with Butel ARC500 however I prefer to use WIN500.
Any assistance would be appreciated.

Thanks
Bob bobs713@verizon,net
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Bob Schoenleber
 
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