Sentinel: Windows installation software failure for SDS200

[DLittleone]

So, I have looked at posted information but I am not finding guidance on this issue. Masterscanners punted to RadioFrequency and RadioFrequency has punted to Uniden. This unit is a 2 month old SDS200. I have downloaded the most current Sentinel software that I can find. When I attempt to install the Windowsinstallation software onto my Windows 10 laptop I get this menu posted: 'not enough resources are available to process this command'. This happened with the KB893803 V 2 and with the 58B8154B....which I assume are software identifiers. Long story shortened (after 3 hours of working on this) no updates. The internal troubleshooting system supplied by microsoft in my OS stated: 'this software is for a different hardware platform'....this was the KB893803 V 2 version. Is there a solution or means of installing the/an installation software?

 

[KevinC]

So, I have looked at posted information but I am not finding guidance on this issue. Masterscanners punted to RadioFrequency and RadioFrequency has punted to Uniden. This unit is a 2 month old SDS200. I have downloaded the most current Sentinel software that I can find. When I attempt to install the Windowsinstallation software onto my Windows 10 laptop I get this menu posted: 'not enough resources are available to process this command'. This happened with the KB893803 V 2 and with the 58B8154B....which I assume are software identifiers. Long story shortened (after 3 hours of working on this) no updates. The internal troubleshooting system supplied by microsoft in my OS stated: 'this software is for a different hardware platform'....this was the KB893803 V 2 version. Is there a solution or means of installing the/an installation software?

No help, but who are "Masterscanners" and "RadioFrequency"?

 

[DLittleone]

Masterscanners are the vendor of the Uniden SDS200. Radio Frequency is an associated group that has information of tracking and mapping of various frequencies used in radio systems (I think). I have finally realized this problem I have does not involve either of those organizations and is really a software/hardware compatibility issue to be addressed with......Uniden.....? Who knows.

 

[nessnet]

The issue is most certainly your computer, or your Windows installation.
A permissions issue?
Is your laptop managed by an IT dept and locked down?

Do you have the correct version of Sentinel?
https://info.uniden.com/twiki/bin/view/Unidenman4/BCDx36HPSentinel

 

[nessnet]

Masterscanners are the vendor of the Uniden SDS200. Radio Frequency is an associated group that has information of tracking and mapping of various frequencies used in radio systems (I think). I have finally realized this problem I have does not involve either of those organizations and is really a software/hardware compatibility issue to be addressed with......Uniden.....? Who knows.

BTW...
It's Scanner Masters
And Radio Reference....

And, it's doubtful a Uniden problem also.
Again, you have something going on on YOUR end (Windows or hardware...)

Sentinel's "user.config" file can become corrupted.
Go to: C:\Users\[YourUserName]\AppData\Local\Uniden
Find the sub-folder that begins with "BCDx36HP_Sentinel.exe_Url_"
Delete that entire sub-folder, be sure you are deleting just that specific sub folder.
Re-start Sentinel.

 

[DLittleone]

Yes. I did download the most current version of Sentinel that I am aware of. It is really the windows installation program or, as you are suggesting, my computer. I'm the most ignorant IT guy I've ever met and alas, I'm in charge. I've no idea what 'locked down' implies but this computer does not appear, to me, to be locked down in any way.

 

[PreferredCustomer]

Not enough RAM or possibly hard drive space (resources).

 

[DLittleone]

BTW...
It's Scanner Masters
And Radio Reference....

And, it's doubtful a Uniden problem also.
Again, you have something going on on YOUR end (Windows or hardware...)

OK. Got it. One wonders how to troubleshoot 'my end' of the problem. Clearly, the troubleshooting system in the OS from Microsoft is woefully inadequate.

 

[DLittleone]

Not enough RAM or possibly hard drive space (resources).

This 'intuitively' feels correct. Thanks.

 

[DLittleone]

BTW...
It's Scanner Masters
And Radio Reference....

And, it's doubtful a Uniden problem also.
Again, you have something going on on YOUR end (Windows or hardware...)

Sentinel's "user.config" file can become corrupted.
Go to: C:\Users\[YourUserName]\AppData\Local\Uniden
Find the sub-folder that begins with "BCDx36HP_Sentinel.exe_Url_"
Delete that entire sub-folder, be sure you are deleting just that specific sub folder.
Re-start Sentinel.

Oh, geez....sorry about misspelling BOTH of those agencies. I've been too buried in this IT stuff and now I'm probably misspelling my own name. LOL. I'll see what I can do with this pathway. This also strikes me as being valid (corrupted file)

 

[ProScan]

OK. Got it. One wonders how to troubleshoot 'my end' of the problem. Clearly, the troubleshooting system in the OS from Microsoft is woefully inadequate.

Type Memory Diagnostics into the search bar.

 

[DLittleone]

Type Memory Diagnostics into the search bar.
View attachment 160126

Thanks! I'll see what this generates.

 

[CopTracker]

Masterscanners are the vendor of the Uniden SDS200. Radio Frequency is an associated group that has information of tracking and mapping of various frequencies used in radio systems (I think). I have finally realized this problem I have does not involve either of those organizations and is really a software/hardware compatibility issue to be addressed with......Uniden.....? Who knows.

You mean MasterScanners

 

[DLittleone]

Scanner Master was the company. My apologies for my error on their name.

 

[CopTracker]

You mean MasterScanners

Sorry brother I meant Scanner Master not Master Scanner.

 

[donc13]

Those numbers you got the errors on are Microsoft Patch errors. Not Sentinel errors. My guess is the problem is you haven't added. NET 2. O/3.5 that Sentinel requires to run.

 

[DLittleone]

Sorry brother I meant Scanner Master not Master Scanner.

LOL. Yeah, I'm making all kinds of errors with this IT stuff. It whacks out my brain.

 

[DLittleone]

Those numbers you got the errors on are Microsoft Patch errors. Not Sentinel errors. My guess is the problem is you haven't added. NET 2. O/3.5 that Sentinel requires to run.

Well, this software downloaded to my machine but I am not sure that it was 'installed' correctly. This problem seems to be an installation issue. I will try dumping the NET that I have downloaded and re-load a new one in case that portion was corrupted with the processing. Thanks.

 

[fxdscon]

Well, this software downloaded to my machine but I am not sure that it was 'installed' correctly. This problem seems to be an installation issue. I will try dumping the NET that I have downloaded and re-load a new one in case that portion was corrupted with the processing. Thanks.

Sentinel requires .NET 2.0 specifically. To repair or install .NET 2.0....

In the Windows search bar, type "Programs and features" and click on "turn Windows features on or off"

Once that window populates, look at the checkbox next to ".NET Framework 3.5 (Includes .NET 2.0 and 3.0)”. If that box is not checked, be sure to check it.

To repair .NET 2.0 if you already have it installed (the box mentioned above is already checked) and you suspect it's corrupted...

Un-check that box, click "ok" and reboot the computer. Now go back to the same area noted above and re-check the box for ".NET Framework 3.5 (Includes .NET 2.0 and 3.0)”. Click ok and reboot the computer again. Now see if Sentinel will install and run.

 

[DLittleone]

Sentinel requires .NET 2.0 specifically. To repair or install .NET 2.0....

In the Windows search bar, type "Programs and features" and click on "turn Windows features on or off"

Once that window populates, look at the checkbox next to ".NET Framework 3.5 (Includes .NET 2.0 and 3.0)”. If that box is not checked, be sure to check it.

To repair .NET 2.0 if you already have it installed (the box mentioned above is already checked) and you suspect it's corrupted...

Un-check that box, click "ok" and reboot the computer. Now go back to the same area noted above and re-check the box for ".NET Framework 3.5 (Includes .NET 2.0 and 3.0)”. Click ok and reboot the computer again. Now see if Sentinel will install and run.

Fantastic. Thanks for the clear guidance on that. We'll see what happens.