The Winston-Salem / Forsyth County system is Motorola Type II using rebanded frequencies. Are you using a custom 800 MHz rebanded band plan? If you have the system type set to P25, it will not work. If you export and attach your favorites list, I will check it for problems. Using Sentinel, in the profile, make sure that all of the service types are enabled and that Download and Monitor are both set to On for the favorites list when you write to the scanner.