XPR XPR 5550 issue

[Countyamb20]

I have an XPR 5550 that I’m attempting to read/ program. I was able to program said radio last week without issue, and now that I am attempting to read/ write to it, the computer is saying it is unable to detect the radio.
I have narrowed it down to the radio itself being the issue because the computer sees the cable when attached, and radio chimes when the programming cable is connected, but the computer does not see the radio. I have tested the cable and computer on another 5550 without issue.
I’m thinking with the last programming it had updated and caused some issues in the radio. Is there a way to recover the radio without using the CPS, since its unable to be read/ written?
Firmware R02.10.10.0001
Error code: 1001687
Thanks!

 

[KN4EHX]

Not a problem with the radio. This seems to be a common problem with some computers. My friend has one that will only read / write to one radio and no mas. Mine did the same once. Eventually I had to reinstall CPS after that I didn’t have anymore trouble. The radio should get discovered as a network. Just say yes to whatever it asks in regards of the radio being a network. You might try another USB port before nuking and reinstalling the CPS. Be sure to save any files you have somewhere else before doing that.

 

[Countyamb20]

Hmm, I’ll have to see if I can get my hands on another computer to test it out on. I was getting worried it was the radios accessory port. If all else fails I will try reinstalling CPS. Thank you!

 

[Countyamb20]

I attempted a new computer, reinstalled CPS and have tried both the rear accessory port and the front accessory ports again without success. Is there a way to recover the radio without using the computer, or a way to try a “hard reset” of the radio?

 

[Firebuff880]

@Countyamb20

Often this is just a conflict in the IP routing capabilities of the system you are using -- Check that the Radio device IP packets are not being routed to the Internet or somewhere due to a DHCP assignment to your system....

 

[clbsquared]

Turn your wifi / internet off and try again.

 

[Countyamb20]

@Countyamb20

Often this is just a conflict in the IP routing capabilities of the system you are using -- Check that the Radio device IP packets are not being routed to the Internet or somewhere due to a DHCP assignment to your system....

Where would I find the radio device IP packets?