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XPR5550e Firmware Update Trouble Error #110183

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Snakedoc84

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Hello Everyone,
Looking for some help I was trying to update my Firmware on my XPR5550e and I get the following error, I'm using the most up to date Version of CPS 2 software from Motorola that is legit purchased, no funny business. Also I just updated a previous firmware version before trying the one that gives me the error. Any and all help is appreciated

Error

[#110183] The Software Update Management policy enabled on this device has expired and is not entitled to be updated to the specified firmware version. Please contact a Motorola Solutions sales representative for more information.
 

n3obl

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As people have stated previously why not to upgrade the firmware is Motorola is charging a fee per device to be able to upgrade. Units must be in warranty or under a service agreement.
 

Snakedoc84

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Hello,
I was not aware that you had to purchase a firmware update license (total BS) in my opinion, but anyways not a huge deal if I don’t update, thank you for the reply’s.
 

n3obl

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Its believed that model is also coming to the APX line shortly.
 

Firebuff880

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From M2020.01 onwards only products (i.e. MOTOTRBO radios, repeaters and CMSS) which are either in warranty or covered by a service package will accept software updates. Software Update Management (SUM) was introduced with the R2.10 system release and provides products with built-in intelligence to determine if they are eligible to accept a software update. Products on prior releases must therefore be upgraded to an R2.10 system release and be eligible to accept a software update before they can be upgraded to M2020.01 onwards.

When a service package is purchased, a SUM license is issued and pre-registered (in the Motorola Solutions licensing database) to the product serial number. The SUM license is then available for retrieval and activation in the product using Radio Management (RM) or the Customer programming Software 2.0 (CPS). Once a SUM license has been activated in a product, that product is then eligible to accept software updates for the duration of the MOTOTRBO Service Package.

Note: Selected radio models shipped since 18-Nov-2019 with enhanced warranties are eligible to accept software updates for a period of up-to 5 years.
 

KK6ZTE

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Sounds like you're on 2.09 since you don't have SUM. Keep it there. No reason to go further.
 
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