• To anyone looking to acquire commercial radio programming software:

    Please do not make requests for copies of radio programming software which is sold (or was sold) by the manufacturer for any monetary value. All requests will be deleted and a forum infraction issued. Making a request such as this is attempting to engage in software piracy and this forum cannot be involved or associated with this activity. The same goes for any private transaction via Private Message. Even if you attempt to engage in this activity in PM's we will still enforce the forum rules. Your PM's are not private and the administration has the right to read them if there's a hint to criminal activity.

    If you are having trouble legally obtaining software please state so. We do not want any hurt feelings when your vague post is mistaken for a free request. It is YOUR responsibility to properly word your request.

    To obtain Motorola software see the Sticky in the Motorola forum.

    The various other vendors often permit their dealers to sell the software online (i.e., Kenwood). Please use Google or some other search engine to find a dealer that sells the software. Typically each series or individual radio requires its own software package. Often the Kenwood software is less than $100 so don't be a cheapskate; just purchase it.

    For M/A Com/Harris/GE, etc: there are two software packages that program all current and past radios. One package is for conventional programming and the other for trunked programming. The trunked package is in upwards of $2,500. The conventional package is more reasonable though is still several hundred dollars. The benefit is you do not need multiple versions for each radio (unlike Motorola).

    This is a large and very visible forum. We cannot jeopardize the ability to provide the RadioReference services by allowing this activity to occur. Please respect this.

XPR5550e Firmware Update Trouble Error #110183

Snakedoc84

Member
Joined
May 16, 2014
Messages
27
Hello Everyone,
Looking for some help I was trying to update my Firmware on my XPR5550e and I get the following error, I'm using the most up to date Version of CPS 2 software from Motorola that is legit purchased, no funny business. Also I just updated a previous firmware version before trying the one that gives me the error. Any and all help is appreciated

Error

[#110183] The Software Update Management policy enabled on this device has expired and is not entitled to be updated to the specified firmware version. Please contact a Motorola Solutions sales representative for more information.
 

n3obl

Ø
Database Admin
Joined
Dec 19, 2002
Messages
1,124
Location
PA
As people have stated previously why not to upgrade the firmware is Motorola is charging a fee per device to be able to upgrade. Units must be in warranty or under a service agreement.
 

Snakedoc84

Member
Joined
May 16, 2014
Messages
27
Hello,
I was not aware that you had to purchase a firmware update license (total BS) in my opinion, but anyways not a huge deal if I don’t update, thank you for the reply’s.
 

n3obl

Ø
Database Admin
Joined
Dec 19, 2002
Messages
1,124
Location
PA
Its believed that model is also coming to the APX line shortly.
 

Firebuff880

Member
Joined
Aug 28, 2006
Messages
388
Location
Boynton Beach, FL
From M2020.01 onwards only products (i.e. MOTOTRBO radios, repeaters and CMSS) which are either in warranty or covered by a service package will accept software updates. Software Update Management (SUM) was introduced with the R2.10 system release and provides products with built-in intelligence to determine if they are eligible to accept a software update. Products on prior releases must therefore be upgraded to an R2.10 system release and be eligible to accept a software update before they can be upgraded to M2020.01 onwards.

When a service package is purchased, a SUM license is issued and pre-registered (in the Motorola Solutions licensing database) to the product serial number. The SUM license is then available for retrieval and activation in the product using Radio Management (RM) or the Customer programming Software 2.0 (CPS). Once a SUM license has been activated in a product, that product is then eligible to accept software updates for the duration of the MOTOTRBO Service Package.

Note: Selected radio models shipped since 18-Nov-2019 with enhanced warranties are eligible to accept software updates for a period of up-to 5 years.
 

KK6ZTE

Member
Premium Subscriber
Joined
Mar 27, 2016
Messages
700
Location
California
Sounds like you're on 2.09 since you don't have SUM. Keep it there. No reason to go further.
 
Top