XPR6550 being detected by windows, but not CPS

[kainixon2187]

I recently purchased an XPR6550 and I can’t seem to get it to interact with CPS. I’ve spent about two hours already going through the forums trying different troubleshooting strategies. Yes, the radio is on, cleaned the metal contacts, OEM cable and radio, and reinstalled all MOTOTRBO drivers and CPS on my computer. The radio is coming up as network, as should, and being detected by the computer, yet I’m still getting the error “1687 Unable to detect applicable devices.” However even after reinstalling and updating the driver and software, it shows under device properties “Could not start device.” Would appreciate any help or a point in the right direction greatly, thanks!

 

[Twlighting]

Which OS and version of CPS?

Seem to remember having a similar problem reading a 6550 by way of CPS 16 v828 on a Win 10 machine. Ended up swapping over to a separate Win 7 machine and that worked without issue. Could have always been a 'personal problem' with the Win 10 machine though.

 

[kainixon2187]

I forgot to mention I tried on another computer, which was unfortunately windows 10, and CPS did still not detect it. I thought it could be a problem with the radio, but now that you mention the windows 10 issue that could be it, or the computer itself. I’ll see if I can give a try on a VM

 

[merlin]

I have Astro25 portable CPS on windows 10 and no issues with my XPR6550. And this is a problematic machine.
My cable is OEM PMKN4013xxx USB.
with 2 machins failing, your common points are your programming cable and radio.
A recent radio, I would look to the IDC connector. Could be an old techies radio and worked on by unqualified person.
Not following explicit disassembly/assembly procedures in the DSM, will usually cause such problems.
Bent pin on the front ribbon connector can do it.
Check your installation of CPS with another radio if you can. That can rule out your software and cable.
Hope this helps.

 

[fuzzybr]

might try reinstalling the drivers(motorola's drivers)

 

[merlin]

A correction for yesterday's post: the softare I used is Mototrbo v16.0.825 CPS
My Bad.

 

[merlin]

might try reinstalling the drivers(motorola's drivers)

Installing Mototrbo also installs drivers. Maybe a re-install can fix it.