XTS5000R XTVA problem with charging & audio

[Gadget]

Good Evening all- I did a search in the Forum & did find one post on the XTVA that did help me address one problem but I think I may have other issues & am looking for the right direction to start before I start re-looking at the programming & starting over. I have a UHF XTS5000R Model III w/ FPP that I use along with an XTVA w/ external speaker, RF amp & HCC display microphone. The unit worked great for the first couple of days & recognized the XTVA with no issues. The following day I noticed that the radio was docked in the cradle & was on, but the display was not lit & the XTVA did not show it was charging the radio. The display was working, VOL & CH buttoms work & beep, however I also noticed that the audio was coming out of the radio's internal speaker & not the external powered speaker even though the radio's display showed "REMOTE". The post that I did see stated that the radio must be off when inserted & I believe it's possible that the user docked the radio while on. Both fuses are good, I'm getting power to the cradle. The only other radio I had to try was an XTS3000 non-display which I installed another RF adapter to test the XTVA & that radio worked with the exception that the display showed "KEY FAIL" which I'm sure is because it wasn't programmed the same & also has no display but everything with the XTVA seemed to work with the 3000 & not the original 5000. Any ideas? Did docking the radio while powered on in the XTVA screww up the radio? Thanks in advance- I did not program this radio even though I own it as it is on the County's P25 system & our County RA did it for me so that it would be ready to go, have the correct radio ID "out of the box" & also work with the dispatch console. But I can read & program it as needed.

 

[FFPM571]

check the contacts on the radio. They may need to be cleaned with a pencil eraser. I have seen this before and that worked. All it takes is a little oxidation to not make a good connection

 

[Gadget]

Thanks for the response & I gave that a try but no joy... still the exact same issue. I did forget to mention that this radio is fully loaded & the prior user did have it secure enabled & programmed (he is the Radio Administrator for the County) but this radio is not used in secure mode. But the odd part is it powers up with a "secure lock" message but simply pressing the PTT on power-up clears that & the radio worked before this way in the XTVA. I tried to disable & remove secure completely (I don't need it in this radio) but I got "FAIL 09/02" after writing to it so I put it back & I'll tackle that issue in another post on the Programming forum. Any ideas? Only thing I haven't tried is to swap the battery since ironically the cradle won't charge the battery or recognize it's there either (no charge lights). I really hope I don't have a bad flex cable in the radio... I can't afford to send this thing to the Moto Depot even though I can swap the housing myself