pforbes
Member
I'm inquiring of those of you who have XTS5k's in your services, if any of you have noticed the clear plastic lens partially detaching from the radio housings. A firm thumb press will reveal it. We had a recent batch that exhibited more than a 50% failure of the weld. That caused water ingress and has written off a few of our units. At $5k a pop it ain't chicken feed. We're a Fire Service. Whodathunkit.
When pressed for a resolution to this, the Vendor's investigation revealed a Supplier's failure to install the lens properly and the lens was then only partially welded and QA missed it. The lens, when properly installed and welded, should withstand over 40 lbs of pressure without failing. The Vendor replaced the first 50 failed Housing Assemblies we found, but we did the work.
I opened an MOL case for this which got the desired results but the case file has since been removed or deleted. No trace exists. I did keep the hard copy of the report, though. I was expecting to see a SB about that when I read the report. That hasn't happened yet. Wonder why.
Any of you find this problem with your XTS5k's?
When pressed for a resolution to this, the Vendor's investigation revealed a Supplier's failure to install the lens properly and the lens was then only partially welded and QA missed it. The lens, when properly installed and welded, should withstand over 40 lbs of pressure without failing. The Vendor replaced the first 50 failed Housing Assemblies we found, but we did the work.
I opened an MOL case for this which got the desired results but the case file has since been removed or deleted. No trace exists. I did keep the hard copy of the report, though. I was expecting to see a SB about that when I read the report. That hasn't happened yet. Wonder why.
Any of you find this problem with your XTS5k's?