Retail Perspective
Radio Shack is doing the same thing as all the other large corporations out there. They take too much heat here because of the one product they sell that we love. I worked at Target, and they pay nothing, and hire basically anyone. Much like the Shack, and other mass-retailers. There is no training, and no product knowledge requirements. I worked in electronics, but often I would have to fill in other departments, like health and beauty. I know just about everything in the department, and often my dept. manager and store manager would bring customers to me for complex questions and issues. Now, imagine a 40 year old woman asking me which face cream will clean her pores best, or a mother asking me which baby formula has the most iron in it. Sounds silly, but it is the same effect we project onto the Radio Shack clerks. Companies do not train, or care to train. They know the turnover is high, and as long as a body is there to stock shelves and give the best help they can, they are pleased. Radio Shack is going to offer whatever little training they give to the products that make the largest profit for them. I wish I could walk into a RS and have a guy talk my ear off about scanners, but that isn't the case. Today, it has become the customers' job to research and inform themselves about the products they want. Once you make an educated choice on what product you want, you go and simply buy it from a clerk. However you view this situation, it is how the retail world works now.