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  #1 (permalink)  
Old 09-03-2017, 12:55 PM
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Post G- series PPS problems?

I downloaded the G series PPS on Friday and it worked great i opened it 10 times or more, no problems. i go to open it on Saturday and it gives me an error message before opening that says PPS has stopped working, this is as soon as you try to open it. the part for the password never pops up? has anyone had this problem? i have tried uninstalling and reinstalling with no change and restarting the computer, I don't know if its an issue with the computer a (2015 Lenovo think pad) or the software?
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Old 09-03-2017, 4:00 PM
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Only been using the software for a couple of weeks and have not had that issue. Wondering if it's not your computer. Do you have another machine to try the software on? That would be about the only thing I could tell you to try
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Old 09-03-2017, 7:39 PM
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I've had it happen before as well. Make sure you COMPLETELY uninstall it. Then reinstall.


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Old 09-03-2017, 9:36 PM
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Thanks guys for the response, i tried going through and uninstalling everything and downloaded it again. Still gives me the same message G-series PPS has stopped working. I also do not have another computer to download it on! Any other suggestions?
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Old 09-03-2017, 10:14 PM
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Reboot.


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Old 09-04-2017, 4:01 AM
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Are you running the PPS under the same profile that you used to install it?

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Old 09-04-2017, 8:15 AM
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Question Reboot/Correct profile

I tried rebooting the computer, still gave me the same message. As far as the profile goes im guessing your talking about computer user profiles in? And yes i have a personal and a guest and i have tried both with no luck. What gets me is i had no problems for 24 hours, its like i have a trial system or something.
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Old 09-04-2017, 9:31 AM
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Don't just your uninstaller from the the control panel. Go into your C: Program Files and hunt for it to uninstall. I had the same issue. It appeared that it was uninstalled but I managed to locate remnants in the Program files. Look for G series as well as Unication. Drove me crazy until I found them.


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Old 09-04-2017, 10:17 AM
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Smile Worked!

[QUOTE=Signal-Zero;2814066]Don't just your uninstaller from the the control panel. Go into your C: Program Files and hunt for it to uninstall. I had the same issue. It appeared that it was uninstalled but I managed to locate remnants in the Program files. Look for G series as well as Unication. Drove me crazy until I found them.

This solved my problem, back up and running thanks to Signal-Zero
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Old 09-04-2017, 12:03 PM
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Good to hear.


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Old 12-18-2017, 9:39 AM
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[QUOTE=Ethan1373;2814084]
Quote:
Originally Posted by Signal-Zero View Post
Don't just your uninstaller from the the control panel. Go into your C: Program Files and hunt for it to uninstall. I had the same issue. It appeared that it was uninstalled but I managed to locate remnants in the Program files. Look for G series as well as Unication. Drove me crazy until I found them.

This solved my problem, back up and running thanks to Signal-Zero
I'm hitting this problem today -- my laptop suddenly crashed for no known reason (probably a Microsoft problem). I had the latest PPS up when the system crashed.... Upon reboot, the PPS won't start (same error situation as above).

I've tried uninstalling, reinstalling (default folder "hung" then seem to finally install) - still crashed.

I uninstalled and reinstalled again -- of course nothing different - fail.

Uninstall and reinstall in different location than the default - crash.

Uninstall - run a registry cleaner - reinstall - crash.

I know some places to look for stuff... will go try and clear some stuff out...

We probably need to document here where these locations are to help others in the future - and also maybe get Unication to address this problem.
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Old 12-18-2017, 10:24 AM
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FWIW - I'm back....

I renamed two folders before trying to install again....

C:\Unication (renamed it to C:\xUnication)

C:\ProgramData\Unication (as an administrator, renamed it C:\ProgramData\xUnication)

Reinstalled the latest PPS and it now works (didn't have to reboot).

I suspect something in the Unication data got corrupted when the system crashed....
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Old 12-18-2017, 6:31 PM
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Troy it was such a PITA when it happened to me. Glad you figured it out.


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