Good morning and a blessing day to forum and technical staff !!! With respect i have month with this problem and the last time a reicieve instructions from the forum to go to sentinel and restore the data but it don't work !!! and i change the card with a new one and still do not work ??? the same information appear.....take out battery's and wait for a minute or unplug it....sorry i answer to long many things happened and now the Hurricane maria hit us really badly....my respect to all and god bless all the good team work and staff thanks. my E-mail is
vittorioaor@gmail.com
Try this one more time. It is better to use a card reader for initial formatting & setup, since that eliminates any issue of connecting the scanner to the pc, with the card still installed.
With the scanner off, remove the card from it. (You should be doing this with your
new card, not the original.)
Insert the card in a card reader. You can find these on Amazon, and at most office supply or electronics stores that deal with computers, cell phones, etc.
Insert the reader, with the card inserted, into your pc (please advise if you are actually using a Mac, not a pc, as the procedure would be different).
Format to Fat 32, using this utility:
https://www.sdcard.org/downloads/formatter_4/index.html
Once the format is complete, leave the card (in the reader) inserted into your's pc's USB port.
In Sentinel, use the 'Clear User Data' under the 'HomePatrol' drop-down menu. If the card is not shown initially, be sure to check the 'Display all drives' box so that it will show up.
Once that is done, leave the reader inserted in the computer's USB, and select 'Write to HomePatrol' from either the drop-down HomePatrol menu, or click on the small icon with an arrow pointing down to a small HP. That will load whatever Favorites lists you have selected to the scanner.
Once that process is complete, first select the eject device icon that should show in the lower right hand corner of the pc's screen. It will look sort of like a USB connector with a green circle around a check mark. Select the drive that represents your card and it's reader. (Unplugging a card without correctly ejecting it causes it's own problems, so do that first whether using a card reader, or using the 'mass storage' mode with the card in the scanner.)
Once you get the prompt that you can safely remove the device, do so, then reinstall the card into the scanner, insert the batteries, and try powering it up.
If you still get the same error, then either your new card is likely defective, or there is some failure in the card slot of your scanner.
If the above works, you're back in business. It's a good idea to keep a spare card handy. Card issues seem to be at the root of most problems seen with the various scanner models that use the cards.