i have the 396xt, and still have major issues with trying to hook into freescan. It seems when i plug in i get the message usb device in not recognmized and an error of code 43. At times it has worked after some time.... not sure why. When i try to reload or plug in again, i come back to this issue. I tried downloading driver............not sure if i have the right one perhaps. All i know is this is getting very annoying with trying to load and reload all the time.