I took the plunge and bought an Vertex evx-5400 from The Antenna Farm. I chose Vertex mostly because You can download the software free legally. That being said, when I signed up on vertexs website I continued to have problems getting in to download it. with many calls to vertex regarding my issue it still remains unsolved as I was told it was a technical issue on vertexs end. My questions are If you can get the software free from vertex while do the dealers charge for it. secondly if a person pays over 550.00 for a radio . shouldnt a dealer offer it for free or atleast offer to program it. especially when the dealer knows of the issue. Vertex and Motorola radios and commercial radios require software for you to set up and enjoy. It seems unfair that you are at the mercy of people that just dont seem to care. What do you think? am I wrong?