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  #21 (permalink)  
Old 02-06-2018, 8:14 PM
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  #22 (permalink)  
Old 02-06-2018, 8:26 PM
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Updated to latest version as recommended on Win10 machine
The <add> buttons for conventional freqs and talkgroups are no longer there. Tried changing screen resolution and rebooted, but still no add buttons.

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  #23 (permalink)  
Old 02-06-2018, 8:27 PM
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Quote:
Originally Posted by nosoup4u View Post
1920x1080

My win 7 computer runs at 1280x800 res. and displays it fine, try something around that res until whistler fixes the problem..
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  #24 (permalink)  
Old 02-06-2018, 8:42 PM
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Updated to latest version as recommended on Win10 machine
The <new> <delete><add wilcard> <clipboard> <import> etc. buttons for conventional freqs and talkgroups are no longer there. Tried changing screen resolution and rebooted, but still no buttons.
I NEED MY BUTTONS BACK

Joe
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  #25 (permalink)  
Old 02-06-2018, 9:18 PM
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Default Ezscan ha.

@Kbrrec? are they even turned ON (enabled) in advanced TAB at the top of EZscan?
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Old 02-06-2018, 10:31 PM
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downloaded the new ez scan software and it worked.
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Old 02-06-2018, 10:55 PM
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I have the same issue with missing buttons and weird scaling of text, I was able to get the buttons back after I right-click, select run TRX-1.exe in 640 x 480 screen resolution, but by no means this is a permanent fix.
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  #28 (permalink)  
Old 02-07-2018, 12:15 AM
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in the new ws1080 version of ez scan I have the same issue with missing buttons and weird scaling of text. i cannot get the buttons on the right side of the screen to show up no matter what resolution i run it in its still messed up. i am using windows 8.1-64bit. it worked fine before this update.

Last edited by garysvan; 02-07-2018 at 12:40 AM..
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Old 02-07-2018, 1:09 AM
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Curious as to if Whistler will post older firmware for their scanners?
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  #30 (permalink)  
Old 02-07-2018, 1:50 AM
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Updated two computers running Windows 10 with no issues. Un-installed the old versions first and then did a new clean install.

Hopefully some more firmware updates soon or some new cool stuff this year.
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  #31 (permalink)  
Old 02-07-2018, 8:17 AM
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Quote:
Originally Posted by 03msc View Post
Someone else recently reported that Norton was flagging it as a trojan virus on their machine...not sure what's going on. Since you know it's from Whistler just turn off Avast while you install and then turn it back on...

Wendy - can you make sure the devs know about this and see if they can figure out what's tripping these AV programs?
As I posted yesterday, Avast allowed the program to install but not run after installation even after I indicated it was from a trusted source. I had to disable Avast each time I ran the program.

After Avast update this morning it acknowledged my report and now shows the file is "clean" and it runs OK.
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Old 02-07-2018, 8:25 AM
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Angry Please stop with screen resolutions---Thats not the issue

Screen Resolution IS NOT The issue. Please stop with the resolution stuff. The previous version works fine on the SAME resolution that people are trying to use with the new version. IT'S a SOFTWARE issue........ Why would you have to adjust your computer screen resolution for some software but not other software?
Do you have to do that with any other software on your system?
It's the software, NOT the resolution settings, period.

Last edited by KE0BTJ; 02-07-2018 at 8:32 AM..
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Old 02-07-2018, 10:05 AM
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Don't they test this stuff before they release it ? Apparently not.
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Old 02-07-2018, 10:18 AM
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Quote:
Originally Posted by Skypilot007 View Post
Don't they test this stuff before they release it ? Apparently not.
Since several have reported the update worked perfectly and they've had no issues, I would say that they do test it and had no issues on their tests, either. Sure, it's still frustrating that some are having issues but it seems the claim that "they don't test this stuff" always comes up (regardless of what we're talking about) and that just isn't true.

It is odd that some have the issues and others are not - what I want to know is what is the difference in system build between the two and what similarities exist among those who are experiencing the issue. Could it be that machines with a particular graphics engine** are having the issue and all others are fine? I don't know. Something else? I don't know. That is what would be interesting to find out, though.

**Not meaning resolution
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  #35 (permalink)  
Old 02-07-2018, 10:47 AM
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Windows 10 Pro just flagged the TRX-2 software as containing a virus. It promptly shut it down and quarantined it. I was able to set an exception in Bit Defender and re-install, but this isn't the first time for Whistler software. I don't know what they use for a compiler, but it makes me very uncomfortable.
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  #36 (permalink)  
Old 02-07-2018, 10:50 AM
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Thanks for all the input, I changed screen resolution and it works fine now

Weird that it was just a resolution issue
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  #37 (permalink)  
Old 02-07-2018, 11:21 AM
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I just tried updating the PC software and got the following message:

"Error connecting with SSL.
EOF was observed that violates the protocol"

Does anyone know what this means?

Thanks!
-Johnnie
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  #38 (permalink)  
Old 02-07-2018, 11:31 AM
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Quote:
Originally Posted by kc5igh View Post
I just tried updating the PC software and got the following message:

"Error connecting with SSL.
EOF was observed that violates the protocol"

Does anyone know what this means?

Thanks!
-Johnnie
It means that you need to download the latest update directly from the Whistler website. The older versions will no longer work.
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  #39 (permalink)  
Old 02-07-2018, 11:31 AM
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Quote:
Originally Posted by kc5igh View Post
I just tried updating the PC software and got the following message:

"Error connecting with SSL.
EOF was observed that violates the protocol"

Does anyone know what this means?

Thanks!
-Johnnie
Go to whistlergroup.com and download the latest ezscan as it fixes this error for many.
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  #40 (permalink)  
Old 02-07-2018, 12:04 PM
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Quote:
Originally Posted by Wackyracer View Post
Go to whistlergroup.com and download the latest ezscan as it fixes this error for many.
Thanks!

Should I first uninstall the current version of EZ Scan on my computer?

If I do that, I suspect it means I'll then have to download the stored contents of my TRX-1. Is that correct?
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