lack of properly training is a common problem everywhere. i've seen dispatchers patch channels together that already have a hard patch, resulting in a channel lock up. then i've seen dispatchers completely panic when they try to patch and cannot figure out how to do it-even when they were just shown the 3-4 mouse clicks required not 5 mins earlier!
as to MA TAC, most of my PS customers have both old and new freqs in thier radios. even so they can't comprehend which channel to use!