APX Bootloop

[Mboy00]

Starting off, I would like to first start by saying the radio is NOT inhibited. Confirmed this with the system admin.

Radio is an APX8000, R29 Firmware, Codeplug V32.

Has anyone heard of this happening in a bootloop before? If so whats the best option to solve this? Sending it back to depot?

 

[KevinC]

What version of depot did you use on it?

 

[Mboy00]

No depot at all. Fresh radio.

 

[KevinC]

No depot at all. Fresh radio.

Send it in for repair since it's brand new.

 

[N9JIG]

Give it to the System Administrator as he would have the proper System Keys and software to update and program the radio properly.

 

[WB5UOM]

always curious how questions like this wind up here?

 

[Asunakiyori]

always curious how questions like this wind up here?

I Agree. Why would a subscriber radio through a dept with radio techs and support on standby come to an amateur radio forum?

 

[n3obl]

There an issues with bootloops in one of the latest firmware versions. Will need to send to the depot to reset the unit.

 

[mbnv992]

Firmware R32.03.00 fixed the boot loop issues.

 

[chrismol1]

Was the radio recently programmed? The recent well known bootloop issue was officially recognized as being a problem with firmware version 31, often not occurring until it happens, which this radio does not have so makes it more unusual but not totally unheard of that a radio of any age or version would develop an issue, things happen. Maybe it has something to do with a corrupted codeplug if a hardware issue is not at play. The bootloop issue is typically something a regular end user would not be able to fix on their own requiring depot servicing.

 

[SCFDCOMM]

We have some radios which had the firmware referenced above installed, and a month later they went into endless loop.
It's possible they were upgraded, and not used or turned on for that time period.
As said above, it must be sent to depot for resolution, there is a bulletin about it

 

[MTS2000des]

About to send in a BN 6000 that was out of warranty when it started boot looping under the MTN. Hopefully it will be covered. Officer was out on maternity leave and radio was off for the past 6 months. She took it out of the charger and bam- "Motorola Solutions" endless cycle. Per our records it was at R29 when it was last used.

 

[MatRat80109]

MTN-0149A-23 addresses a power cycling bug.

"APX radios that have 2023.2 Firmware / R31.xx.xx (R31.00.00 thru R31.02.00) may enter a continuous power cycling condition. This affects APX series P25 radios, N30, and N50. Next series and N70 are not affected. Radios affected by this issue must be sent to Motorola Depot for repair referencing the MTN."

Not your reported FW but pretty close.

MR

 

[Asunakiyori]

MTN-0149A-23 addresses a power cycling bug.

"APX radios that have 2023.2 Firmware / R31.xx.xx (R31.00.00 thru R31.02.00) may enter a continuous power cycling condition. This affects APX series P25 radios, N30, and N50. Next series and N70 are not affected. Radios affected by this issue must be sent to Motorola Depot for repair referencing the MTN."

Not your reported FW but pretty close.

MR

when you say N30 N50, exactly where would i find that on my unit. my FW is r31.00.00 2023.2_feat

 

[GTR8000]

when you say N30 N50, exactly where would i find that on my unit. my FW is r31.00.00 2023.2_feat

Well, do you own an APX N30 or APX N50? If not, then you won't find it anywhere on your unit.

 

[KevinC]

Well, do you own an APX N30 or APX N50? If not, then you won't find it anywhere on your unit.

I put a N30 sticker on my STX. Does that count?

 

[Asunakiyori]

Well, do you own an APX N30 or APX N50? If not, then you won't find it anywhere on your unit.

I have an APX 4000 and Apx7000 both with that fw

 

[OrangePelican]

I have an APX 4000 and Apx7000 both with that fw

N30 and N50 are actually both model numbers, not firmware versions. If you have an APX4000 and APX7000 you do not have an N30 or N50.

 

[Asunakiyori]

N30 and N50 are actually both model numbers, not firmware versions. If you have an APX4000 and APX7000 you do not have an N30 or N50.

aha wasnt aware of those... i stopped looking after the 8000 series

 

[IAmSixNine]

I put a N30 sticker on my STX. Does that count?

Absolutely,
I was going to order an N50 sticker for my Visar but its on back order so ill have to wait on that upgrade. LOL