I don't recall an issue here as I have the software and 996P2, nor if there were others who had the same issues. Maybe search the forums for that in upper right hand corner here on here.
Far as windows 7-
You can remove the question if its a windows 7 issue by going to windows 10.
Its actually
easy to upgrade to windows 10 and.... its FREE! Ive done it a few different times takes a 1-3 hours depending on the system.
It only took~10 minutes on this pc with an ssd drive. You can select while in the creation tool to 'Update PC now' option.
I replaced my crashed hard drive and installed an ssd a few weeks ago.
Where it asks for the windows serial #, I skipped it and once on the net it was activated.
Additionally when it asks for the Microsoft login, to bypass that, disconnect your pc from the net, once your past that, reconnect.
Only question will be, you can delete all files and start new or keep the files. You'll then have plenty of security updates that you are not getting on 7 and at some point browsers/web sites/software will stop supporting 7. Granted windows 10 will suffer the same fate for its end of life starting October 14, 2025.