BC-396 keypad failure

[Ripper6Bravo]

Hi all
Was wondering if this has happened to anyone else or may know of something?
Yesterday for some unknown reason all the keypad are not working anymore. It was fine the day before. The power button & light still works but all of the number keys are not. I posted a few of weeks ago that my memory was saying full when it wasn't, wondering if maybe the two are related?
any help or suggestions would be appreciated. I went through the manual and made sure the keypad lock wasn't on, which it wasn't.
Not impressed, the unit is only 9 months old.
thanks
Rob

 

[Saint]

Hi all
Was wondering if this has happened to anyone else or may know of something?
Yesterday for some unknown reason all the keypad are not working anymore. It was fine the day before. The power button & light still works but all of the number keys are not. I posted a few of weeks ago that my memory was saying full when it wasn't, wondering if maybe the two are related?
any help or suggestions would be appreciated. I went through the manual and made sure the keypad lock wasn't on, which it wasn't.
Not impressed, the unit is only 9 months old.
thanks
Rob

Did you by mistake lock the key pad, Press and hold down (FUNC) then press the last button at the bottom left hand side of the scanner key pad that turns on the backlight, this will unlock the key pad. Page 53 of your manual.
Steve

 

[Ripper6Bravo]

Yeah, I checked the keypad lock function and it is not enabled, I turned it on and off and still the keypad won't work. I was wondering if there is some sort of reset function or method to restart the scanner?. I am managing to use the top knob to access my programmed information and settings, for now. I am attempting to contact the service dept. when they are open.

 

[Saint]

Re-Set

Yeah, I checked the keypad lock function and it is not enabled, I turned it on and off and still the keypad won't work. I was wondering if there is some sort of reset function or method to restart the scanner?. I am managing to use the top knob to access my programmed information and settings, for now. I am attempting to contact the service dept. when they are open.

Try This,
Scanner Reset: To initialize the scanner's memory, turn off the scanner. Then press 2, 9, and Hold while turning it on. Important! This deletes all preprogrammed data. You cannot restore preprogrammed data that has been deleted.
Steve