Butel software problem, downloading & uploading

[GOLDENDOME]

My problem is, when downloading my GRE600 the software times out. The other night when I went to upload it wiped out the scanner. This is the first time it did this in uploading. Downloading has always been a problem.
Any ideas?
Thanks

 

[DaveNF2G]

Without more details about your setup, it is difficult to guess what might be wrong.