I am disappointed in how hard it is to get support and contact someone directly about problems with the database. Right now I wonder why I paid the premium since the data base only worked once and that was before I joined. I live in Clallam County Washington, zip code 98331 and none of our municipalities show up. If there was some sort of contact point to explain this problem it would be an improvement. I am trying to use the ARC Scanner Software and can't do what I need to as long as our county is half gone.