Ideas for dispatch center

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ctpd845

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I work the dispatch center for three hospitals in the Toledo Ohio area. We want to remodel our dispatch area and I am looking for pictures of other dispatch centers. If anybody has any pictures they could post to give me any ideas. Thanks.
 

kmacka

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N_Jay said:
Hire a consultant that DOES NOT have a vested interest in supplying technology or services for the build out.

You want someone on YOUR SIDE of the table.

Lol to tell you the truth I just posted that link because it was the only pictures I could find of the New York City OEM. I didn't even read the article. I remember I saw a website that had better pics but could not find them.
 

enine

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Gallia County has a nice setup with three stations in the center and the equipment room under. The guy in charge of it now posts on here and has posted pics in a thread.
Defiance county was a nice layout, nice and open. Ashland county I liked too for the small space they had to work with. Contact a couple of them and see if you can look in them, I know a couple counties used to tour when the company I worked for would want a new customer to see.
 

SLWilson

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Gallia County

Hello,

I have posted some pics of our dispatch center on a few of my other posts, but, to save you time in "searching" for them, if the moderators don't object, I'll put a couple here to since you asked...

Steve/Gallia 911
 

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dangitdoug

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You are putting the cart in front of the horse.

1. You need to sit down with the people that are going to be working in the dispatch center and come to a concensus on exactly what equipment you need.

2. Decide what you want to accomplish with the new center.

3. Is the center for a single building or to allow multiple sites to communicate? Single site centers are much simpler.

4. Let your dispatchers submit ideas for equipment layouts. They will be best qualified to let you know how to locate the equipment.

Use the above information and sketch out a beginning draft for the new center. Only after this is done will you be ready to talk to venders. Ideally, you want the venders to ask more questions than you. You should have a good idea of what you want to put together before you enter into the bidding phase. Don't accept a generic center because the vender says it's best for you. Keep your own dispatchers in the loop throughout the entire process.

Good luck
Doug K
 

OpSec

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dangitdoug said:
4. Let your dispatchers submit ideas for equipment layouts. They will be best qualified to let you know how to locate the equipment.

If you listen to nothing else, listen to this!

When our center was remodeled about 7 years ago (prior to my employment), the supervisor picked out the design, spec'd the desk equipment etc without such much as a "so what do you think?" to the dispatchers that actually have to use it every day. The design is horrible and we pretty much hate everything about it.

#1 key here is long-term comfort over many hours...both in seating position and equipment position relative to the operator seated comfortably.
 
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