Sorry, I meant monthly reporting or annual reporting in public documents...for example: Toronto, Guelph, Waterloo, etc all publish response times for zones/areas based on priority from time of incoming call to someone on-scene.
In Toronto, I've heard people can be on hold for many minutes or even hours for non emergency dispatch calls or even 911.
Sometimes people will try to skew by releasing "Dispatched to arrival" times which are not reflective of actual response times that the public see as they could backed up by 3-4 calls. They are expecting the time call was answered (even if by queue) until arrival which is the real response time from the time a member of the public calls until the first officer is on scene.
Here is a recent example
Police response times are suffering in London as officers face increasingly complex calls for help.
london.ctvnews.ca