Pricegrabber is great for a lot of things. Customer service is okay. A buddy bought a set of infinity speakers from them, had the center channel blow out on him. Sent it back with a return authorization, they received the item, but it is in a UPS box somewhere in their warehouse. They needed the tracking number from him, which he lost after the first month. Then, they call him up, think he is trying to scam them for an extra speaker. They finally agreed to ship him out a new center channel, even though they can't locate the one he returned.