ok, heres the deal with Radio shack I took my pro 97 scanner in to be repaired , its 1 year old ( had the extended 1 year warranty which was $40-$50) I took it back back in the summer to have antenna connection fixed. Took it back again today to have same thing done again before the 1 yr warranty ran out.. the guy called the service people etc & then told me I would be getting a check for the price I paid for it $149.99 in 1 -2 business days... Is this unusual??... or have they discontinued this 1 for good??.. kinda odd I think, but will turn around & get a brand new Pro 97 tho lol
radio shack pro 97 repairs??:)
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Very strange! I would have thought they would have replaced it.
RS no longer does their service warrenties in house.
In a nutshell, RS sells your service plans to a third party, and most in-expensive items are replaced (they send you a giftcard in the mail, and you ship them back the product).
Expensive items have to be shipped to a repair shop.
I would have thought the PRO 97 would be a repair item, but I guess it is a replacement item.
But, the PRO-97 is no longer on sale, it's current price is $199.99
In a nutshell, RS sells your service plans to a third party, and most in-expensive items are replaced (they send you a giftcard in the mail, and you ship them back the product).
Expensive items have to be shipped to a repair shop.
I would have thought the PRO 97 would be a repair item, but I guess it is a replacement item.
But, the PRO-97 is no longer on sale, it's current price is $199.99
lil_jimmy_norton
Member
If they can't repair it, or it will be more to repair then it's worth then they just replace it. Rather than make you get the same model, they give you a check so you get a choice of what you can get.
Not unusual at all, in fact if you read the repair plan brochure it tells you this.
Not unusual at all, in fact if you read the repair plan brochure it tells you this.
But, the PRO-97 is no longer on sale, it's current price is $199.99[/QUOTE]
well i believe it showed still on sale but i think guy will let me have 3 what I paid a year ago. I have bought all my scanners from then in past 10-15 yearsKLH said:
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AlabamaRS said:
Yes, considering it was just on sale last week.
followup
Waited 1 week to get the return shipping label, had to take it to radio for them to ship it Grrr been 5 days now here is what UPS site has too say
Tracking Detail | Help help
Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details.
Tracking Number: 1Z R35 29W 03 9990 161 3
Type: Package
Status: Billing Information Received
Shipped to: GRAPEVINE, TX, US
Shipped or Billed on: 12/28/2006
Service Type: GROUND
Weight: 1.00 Lb
Tracking results provided by UPS: 01/08/2007 7:06 P.M. EST (USA)
What should I do just wait or call RS or call the repair Company??
Paul
Waited 1 week to get the return shipping label, had to take it to radio for them to ship it Grrr been 5 days now here is what UPS site has too say
Tracking Detail | Help help
Billing information has been sent to UPS. Check site later for updated shipment status or contact shipper for more details.
Tracking Number: 1Z R35 29W 03 9990 161 3
Type: Package
Status: Billing Information Received
Shipped to: GRAPEVINE, TX, US
Shipped or Billed on: 12/28/2006
Service Type: GROUND
Weight: 1.00 Lb
Tracking results provided by UPS: 01/08/2007 7:06 P.M. EST (USA)
What should I do just wait or call RS or call the repair Company??
Paul
When you see one like that, only showing "Billing Information Recieved", it usually means one of two things:AlabamaRS said:
The shipper never actually gave it to a UPS driver to start it's trip. It's still in their back room or somewhere other than in UPS' possession.
or
It was picked up, but the driver was lazy & forgot to scan it in as 'picked up'. This late after shipment, it should have surfaced somewhere.
Contact the shipping location tomorrow, as well, as UPS (1-800-PICK-UPS). Try to get them to initiate a trace to see which of the two it is. It should have been delivered by now. If you are paying for the shipping, you are the shipper. If the store (or Radio Shack) is, they are the shipper & should be handling this, and/or filing a lost freight claim if that's what it comes down to. I've dealt with a lot of lost and misdirected packages. UPS usually will refer you back to the "shipper", unless you are the one paying for the freight cost yourself, on your own UPS acct.
The sooner you light a 'fire' under them, the sooner they will either find it, or admit it's lost & replace it.
Good luck.
Good luck.
N4JNW
Member
I'd go ring thier necks.....
Just an FYI, call the 1-800 number that you origanlly called to get the prepaid shipping label, as the sales assocaites in the store will have no clue what you are talking about.
RadioShack uses fedex for all shipments, but assurant (the people who handle all extended warrenty claims) use ups.
RadioShack uses fedex for all shipments, but assurant (the people who handle all extended warrenty claims) use ups.
update 2
here is updated info from UPS site
Track Packages & Freight Quantum View Flex Global View
Tracking Detail | Help help
Tracking Number: 1Z R35 29W 03 9990 161 3
Type: Package
Status: In Transit
Rescheduled Delivery: 01/10/2007
Shipped to: GRAPEVINE, TX, US
Shipped or Billed on: 12/28/2006
Service Type: GROUND
Weight: 1.00 Lb
Package Progress
Location Date Local Time Description
MONTGOMERY,
AL, US 01/09/2007 3:09 A.M. DEPARTURE SCAN
US 12/28/2006 2:57 P.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 01/09/2007 9:39 A.M. EST
hmm wonder if my gift card will be from RS or the repair place?.. I believe at the beginning they said I should receive it in the Snail) mail. I. hear something within 2 days?? who should I harass next?? LOL
Paul
here is updated info from UPS site
Track Packages & Freight Quantum View Flex Global View
Tracking Detail | Help help
Tracking Number: 1Z R35 29W 03 9990 161 3
Type: Package
Status: In Transit
Rescheduled Delivery: 01/10/2007
Shipped to: GRAPEVINE, TX, US
Shipped or Billed on: 12/28/2006
Service Type: GROUND
Weight: 1.00 Lb
Package Progress
Location Date Local Time Description
MONTGOMERY,
AL, US 01/09/2007 3:09 A.M. DEPARTURE SCAN
US 12/28/2006 2:57 P.M. BILLING INFORMATION RECEIVED
Tracking results provided by UPS: 01/09/2007 9:39 A.M. EST
hmm wonder if my gift card will be from RS or the repair place?.. I believe at the beginning they said I should receive it in the Snail) mail. I. hear something within 2 days?? who should I harass next?? LOL
Paul
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AlabamaRS said:who should I harass nex?? LOL
Paul
Play it safe and complain to everyone involved
Well thats no fun :lol:AlabamaRS said:\
well I'll be a lil more patient & wait till the 10th to Beat someone up. hehe
N4JNW
Member
Go for the throat!
From your second update, UPS probably did not even pick it up until the 8'th (this past Monday). That's why the departure from Montgomery is 3am on the 9th.AlabamaRS said:
I'd harrass Radio Shack's 800#, as KLH suggested. Looks like the store did not give it to UPS promptly. Probably, they just stuck it in the back room & waited until somebody remembered to give it to a delivery driver, instead of calling & requesting a pickup (they might not get packages every day, but UPS will drop by & pick up if called). As KLH noted, the 'Shack' apparently uses Fedex as primary. So does my company, but some of our suppliers (for warranty parts) use UPS or DHL.
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