APX Surface pro not recognizing apx 8000

[michaelpauline]

I’ve used my surface pro with no issues for about a year programming this radio now all of a sudden the computer won’t pick it up as a network adapter it stays as a com port I’ve talked to Motorola and they weren’t much of a help as soon as I told them, I was using a Microsoft product. I’ve uninstalled and reinstalled CPS I’ve tried updating the driver, but it doesn’t seem to take it stays on as a on USB serial device. Anyone have any tips that could fix this issue?

 

[K2NEC]

Any chance windows did an update recently?

 

[michaelpauline]

Any chance windows did an update recently?

It’s done updates since this started around February and I haven’t found a fix I posted on here before and still have yet to find a solution I did try to backdate the updates to when it was working and I’ve got no luck still

 

[michaelpauline]

Previous Thread:
‘APX CPS not finding radio'
APX CPS not finding radio

 

[buddrousa]

There is a reason Radio Shops use laptops and desktops with true ports and not emulators.

 

[K2NEC]

So its not "all of a sudden" its since February. The time to roll back the update was in Feb when you started having issues, cant roll back now.

 

[buddrousa]

But there was a reason Motorola did not help for a reason Tablet was Unsupported. Just call Motorola and ask about Emulating and running on an Apple.

 

[GTR8000]

There is a reason Radio Shops use laptops and desktops with true ports and not emulators.

But there was a reason Motorola did not help for a reason Tablet was Unsupported. Just call Motorola and ask about Emulating and running on an Apple.

What the heck are you rambling on about? The Microsoft Surface Pro runs WINDOWS, not some crackpot OS. And I have no idea what you're on about "true ports" and "emulators", the APX programming cables are and have always been native USB.

 

[michaelpauline]

What the heck are you rambling on about? The Microsoft Surface Pro runs WINDOWS, not some crackpot OS. And I have no idea what you're on about "true ports" and "emulators", the APX programming cables are and have always been native USB.

You have to use a usb c to usb a adapter for the surface pro. But all the replies so far are useless because as I stated everything worked before so it’s not a tablet problem…. Just can’t figure out why I cant get it as a network adapter now

 

[michaelpauline]

There is a reason Radio Shops use laptops and desktops with true ports and not emulators.

It worked just fine before same as the guy that helped me program the radio initially using another surface pro so not sure what the issue is

 

[buddrousa]

That is why my State Administrator uses a Panasonic Tough Book I do not see you helping.

 

[PARTHCITY]

That is why my State Administrator uses a Panasonic Tough Book I do not see you helping.

My beloved Toughbook. When I first started playing with radios, I used an Intel-based Mac running Parallels, and it ran great. Had to use a dongle, and it eventually became a pain having to reboot every time. Also, issues with the USB-C adapter. Finally shelled out $200 for a CF-33 and haven't looked back.

 

[n3obl]

I have used a CF-52 for years with w7 32 bit. Transitioning to a CF54 with w10 64 bit.

 

[MTS2000des]

to the O/P, try disabling Windows firewall and see if you're APX is recognized.

 

[Hit_Factor]

Try to program the radio. Then look for the errors in the event viewer.

Event Viewer

The (Windows) Event Viewer shows the event of the system.The "Windows Logs" section contains (of note) the Application, Security and System logs - which have existed since Windows NT 3.1.Event Tracing for Windows (ETW) providers are displayed in the "Applications and Services Log" tree. Logging...

learn.microsoft.com