The problem seems to be confusing information.
Uniden has a link on their website- "Canadian customers click here". That link takes you to a site that has nothing to do with scanners.
When Uniden was contacted, they advise the following:
Response (Jason) - 10/19/2005 11:24 AM
I apologize for this. To assist our Canadian customers we would recommend that you contact Lectron for parts or if you need a unit repaired. They are our Canadian distributor and repair agent. The link to their web site is below.
When Lectron was contacted they advised that they do not deal directly. You have to go back through a dealer.
EG had posted the following response from Lectron:
Anyone wishing to purchase scanner parts in Canada can contact Lectron and, while we are a wholesaler and do not sell to the general public, I would be more that happy to put them in contact with a dealer in thier area.
And then it seems the dealers do not know this either as demonstrated by Durham Radio's response that they too, are unable to get parts.
In my case, I was looking for a new keypad. Seems a touch expensive and inconvenient to have to go back to a dealer, have them ship my scanner to Lectron. Have Lectron ship back to the dealer and then go in and pick it up. For what would have been a 20 minute job I am without my radio and out of pocket the extra expenses of labour and shipping will be built in there somewhere too.
I think the main idea here is that the whole mess is way to complicated for what should be a simple transaction there are many repairs that many of us can do without being nailed for labour charges.
I previously stated I am not trying to slam Uniden but it seems clear that if we were on the other side of the border we could order parts directly from them. It stands to reason then that the representing company here in Canada should do the same thing doesn't it?
So Mike, did we get wrong information along the way about Lectron or will they deal directly for parts, accessories and service? I know you mentioned that you've had radios repaired but any clarification we can get would be useful.
As for missing warranty cards...That must have been a radioworld exclusive. My scanners have always had all the proper documentation with them...I smell open box in photodreamers case. I have never filled out a warranty card nor will I. With any item, a bill of sale is all you need to execute your warranty.
Mike_Oxlong said:
Did you bother to email or phone Uniden and ask them where you could get warranty service for your scanner?
As has been shown here, Uniden is happy to let it's Canadian customers that Lectron handles warranty repairs and regular repairs in Canada.
If you can't look any farther then the box your scanner came in then perhaps you should sell your Uniden scanners and start going with Radio Shack. Good luck getting warranty service or parts from them in Canada.
p.s. did you bother to do a Google search for the part you wanted? Electrosonic, Sayal and Active (to name a few) are all reputable parts dealers that would probably carry a compatible part.