SDS100/SDS200: This garbage radio has the cold solder issue yet again.

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RT48

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Jon Weinke posted a photo in this thread.

 

KK4JUG

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Uniden fixed SDS100 #1 the 1st time less than a year SDS100 #1 failed again Uniden said sorry and ask for money I sent it to Jon the 2nd time Jon sent pictures of their repair only 1 pin was repaired Jon touched up all sent the SDS100 #1 back so when SDS100 #2 went south I sent it to Jon he did the same quality job and sent SDS100 #2 back been very happy with his work. UPMan designed a very good scanner it was the build that is the problem.
The same thing happened to me. Uniden "fixed" a cold solder joint. When it was returned to me, I sent it to Jon for a GPS modification. He called and asked if Uniden had worked on it. I confirmed it and he said it was hanging on by a thread. He repaired Uniden's repair plus a couple more and added the GPS. It has performed flawlessly ever since.
 

Chronic

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Thank you. I’ll try sending a message to Joe. The customer service rep wouldn’t even check my account like the rep that helped me the first time. He checked my account and said oh wow you have a lot of registered Uniden products. This guy told me there is nothing that can be done and he won’t go any further if I’m not willing to pay. I pretty much told him where to go after that. He offered nothing. The fact that I paid damn near $1000 for this paper weight after the upgrades makes me very angry. Unless they take care of the problem which is due to their manufacture process I’ll never own another Uniden product again. Obviously the “fix” doesn’t work. Didn’t last a year. AND the day it took it’s second dump was when I needed it more than ever. It was the day of the tornado outbreaks. We were having winds of 70mph and I turned on the scanner and it started to “fade” and crackle. Reception gonzo. I grabbed my 436. Couldn’t use my 996P2 because the power was out. The 536 is hardwired in the car. So yeah. That adds to the major frustration that when I needed it the post it **** the bed…again.
Mike


Sounds like there needs to be a report to the BBB
 

trentbob

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Sounds like there needs to be a report to the BBB
I have seen suggestions that people contact the County Consumer Protection Agency that covers Uniden. I'm not really sure how that would work or if it would be successful but in my County they actually investigate and send an official type of letter from the county attempting to resolve a complained. They do have legal recourse if there is no response or inadequate response from the vendor or business. The state also has a consumer protection division in the Attorney General's office but in my state wouldn't get involved with small potatoes.

Unfortunately all the Better Business Bureau does is just list the complaint so consumers can check out a business before seeking their services. Something that scanner buyers probably don't do.
 

bob550

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I'm thinking that if AOR produced a P25 Simulcast-capable scanner in this price range, and Whistler sold a unit competitive with the SDS line, Uniden would have permanently solved these bugs by now. It's unfortunate, but I believe they're taking advantage of the lack of competition in the scanner industry. On the other hand, we just don't know what staffing problems they may have in either customer service or repair that may be impacting service levels.
 

KK4JUG

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I'm thinking that if AOR produced a P25 Simulcast-capable scanner in this price range, and Whistler sold a unit competitive with the SDS line, Uniden would have permanently solved these bugs by now. It's unfortunate, but I believe they're taking advantage of the lack of competition in the scanner industry. On the other hand, we just don't know what staffing problems they may have in either customer service or repair that may be impacting service levels.
You bring up a valid point. Virtually everyone is having staffing problems right now. Everything from restaurants to foundries to auto repair shops are feeling the pinch.
 

hiegtx

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I'm thinking that if AOR produced a P25 Simulcast-capable scanner in this price range, and Whistler sold a unit competitive with the SDS line, Uniden would have permanently solved these bugs by now. It's unfortunate, but I believe they're taking advantage of the lack of competition in the scanner industry. On the other hand, we just don't know what staffing problems they may have in either customer service or repair that may be impacting service levels.
We know that staffing issues are affecting a large number of business organizations. Whether it's a restaurant that is only open limited hours due to lack of workers, or a service organization that has a backlog of repairs without personnel to pick up the slack. During the height of the pandemic, we saw lengthening turn-around times for Uniden repairs. Based on recent comments on return times, apparently, that has improved. What we don't know is how thorough the repair techs are at looking for additional issues that need to be addressed.

Uniden fixed SDS100 #1 the 1st time less than a year SDS100 #1 failed again Uniden said sorry and ask for money I sent it to Jon the 2nd time Jon sent pictures of their repair only 1 pin was repaired Jon touched up all sent the SDS100 #1 back so when SDS100 #2 went south I sent it to Jon he did the same quality job and sent SDS100 #2 back been very happy with his work. UPMan designed a very good scanner it was the build that is the problem.
In budd's case, the second failure apparently occurred after the OEM warranty expired, & presumably after the 90 day "repair warranty" period. That may have been the case with the OP's scanner as well. In both those cases, it appears that the repair techs did not do a thorough & complete repair in addressing the (by then) known cold solder joint issues. That does not speak well for their repair process. I would have preferred to see Uniden do a 'repair campaign', as was in place for the RTC and display problems for the x36HP scanners. But that has not happened for the solder joint issues of the SDS100 nor the hum of earlier production SDS200s.. Whether things might have been different had the late UPMan survived his terrible battles with cancer is something that we'll never know.

However, the cold hard fact is that, eventually, warranties do expire. Not that it makes any of us happy if it's our equipment, but manufacturers are reluctant to approve exceptions for the repair of out of warranty items. The computer services firm I worked for before retirement often had incidents along that line. A customer had an item, such as a PC, laptop, or printer, that failed near the end of the warranty. Say, the failure occurred at the end of the week, but by the time a service call was generated & a tech was dispatched, it may be that the warranty expired during the weekend before the service call. In such cases, the manufacturer would often grant an exception so that a claim could be filed & the item repaired. But as that time frame between end of warranty & the claim filing extended, to a few weeks or even a month, at some point a line had to be drawn. Otherwise, the warranties, in effect, would never expire. That was a precedent none of the equipment manufacturers wanted to establish.

While this may not apply to either budd, nor the OP, if you have a scanner, or any other item, that failed just past the end of the OEM warranty, check how you purchased it. Many credit cards have a feature that extends the original warranty, often by a year or more. If the card you used for the original purchase has that feature, exercise your rights & pursue that solution.
 

Mike445

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The same thing happened to me. Uniden "fixed" a cold solder joint. When it was returned to me, I sent it to Jon for a GPS modification. He called and asked if Uniden had worked on it. I confirmed it and he said it was hanging on by a thread. He repaired Uniden's repair plus a couple more and added the GPS. It has performed flawlessly ever since.
Thank you. I’ll be contacting Jon. I was going to send it to him the first time but Uniden wanted me to send it to them because of the expanded battery. I should have skipped that and sent it to Jon. My mistake. I appreciate the post.
Mike
 

KK4JUG

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Thank you. I’ll be contacting Jon. I was going to send it to him the first time but Uniden wanted me to send it to them because of the expanded battery. I should have skipped that and sent it to Jon. My mistake. I appreciate the post.
Mike
I think Jon's business has slowed because of an inability to get some parts so be prepared. He encountered some problems with my SDS100 but he was a straight-shooter about it and took care of everything. If he was Amazon, I rate him 5 stars.
 

trentbob

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We know that staffing issues are affecting a large number of business organizations. Whether it's a restaurant that is only open limited hours due to lack of workers, or a service organization that has a backlog of repairs without personnel to pick up the slack. During the height of the pandemic, we saw lengthening turn-around times for Uniden repairs. Based on recent comments on return times, apparently, that has improved. What we don't know is how thorough the repair techs are at looking for additional issues that need to be addressed.


In budd's case, the second failure apparently occurred after the OEM warranty expired, & presumably after the 90 day "repair warranty" period. That may have been the case with the OP's scanner as well. In both those cases, it appears that the repair techs did not do a thorough & complete repair in addressing the (by then) known cold solder joint issues. That does not speak well for their repair process. I would have preferred to see Uniden do a 'repair campaign', as was in place for the RTC and display problems for the x36HP scanners. But that has not happened for the solder joint issues of the SDS100 nor the hum of earlier production SDS200s.. Whether things might have been different had the late UPMan survived his terrible battles with cancer is something that we'll never know.

However, the cold hard fact is that, eventually, warranties do expire. Not that it makes any of us happy if it's our equipment, but manufacturers are reluctant to approve exceptions for the repair of out of warranty items. The computer services firm I worked for before retirement often had incidents along that line. A customer had an item, such as a PC, laptop, or printer, that failed near the end of the warranty. Say, the failure occurred at the end of the week, but by the time a service call was generated & a tech was dispatched, it may be that the warranty expired during the weekend before the service call. In such cases, the manufacturer would often grant an exception so that a claim could be filed & the item repaired. But as that time frame between end of warranty & the claim filing extended, to a few weeks or even a month, at some point a line had to be drawn. Otherwise, the warranties, in effect, would never expire. That was a precedent none of the equipment manufacturers wanted to establish.

While this may not apply to either budd, nor the OP, if you have a scanner, or any other item, that failed just past the end of the OEM warranty, check how you purchased it. Many credit cards have a feature that extends the original warranty, often by a year or more. If the card you used for the original purchase has that feature, exercise your rights & pursue that solution.
I have suggested to Joe M a repair campaign similar to what Paul did with the X36 and he said it was unnecessary. I agree that no one should have to pay for this repair.
 

Mike445

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I have suggested to Joe M a repair campaign similar to what Paul did with the X36 and he said it was unnecessary. I agree that no one should have to pay for this repair.
Unnecessary huh? Well that says all I need to know about Uniden. I will never buy a other Uniden product again. I could understand if it was a one off issue but it’s not. These early production radios are junk. Now I will try and send it to Jon to get it to work like it should have worked from the factory. Pathetic.
Mike
 

trentbob

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Yep I can certainly understand your frustration. Unfortunately Uniden is the only game in town offering such a radio... There are other options but...

Yes Jon will do a better repair but as I had mentioned in an earlier post I'm not sure what his status is. Just make sure that you speak with him personally before you send your radio off. Another common problem that you might have is the battery door clip will just break in your hands, mine did, I wasn't even clipping it on and off, I just picked up the radio and it fell apart in my hands. Jon can also do that repair or just replace it before it breaks.

This whole quality control issue has been frustrating for everyone. I'm sorry that this has happened to you. I have the rotary knob problem also which is very frustrating but I put up with it because I don't want to send it off to Uniden for repair and pay for it. My favorites list and talk groups don't change and it's only a problem when I adjust the volume but I pretty much leave it on a volume of 13 all the time as I have the radio permanently mounted in my car using a Larsen tri-band.
 

Mike445

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Yep I can certainly understand your frustration. Unfortunately Uniden is the only game in town offering such a radio... There are other options but...

Yes Jon will do a better repair but as I had mentioned in an earlier post I'm not sure what his status is. Just make sure that you speak with him personally before you send your radio off. Another common problem that you might have is the battery door clip will just break in your hands, mine did, I wasn't even clipping it on and off, I just picked up the radio and it fell apart in my hands. Jon can also do that repair or just replace it before it breaks.

This whole quality control issue has been frustrating for everyone. I'm sorry that this has happened to you. I have the rotary knob problem also which is very frustrating but I put up with it because I don't want to send it off to Uniden for repair and pay for it. My favorites list and talk groups don't change and it's only a problem when I adjust the volume but I pretty much leave it on a volume of 13 all the time as I have the radio permanently mounted in my car using a Larsen tri-band.
I will also get the battery door clip from Jon. I use this piece of junk as my portable radio when it’s working. I’m back to using my 436 now. I might trade the 100 when (if?) it’s working again for a TRX-1. I had one and I loved it but I traded it for a 996P2 which I also love. At the time I did not need another portable radio. Kinda sorry I traded it now although my 996P2 is my always on base station running 24/7 so I’m not ok upset about it. The Whistler smoked Uniden on conventional frequencies. Absolutely smoked it. Especially on mil air. I don’t mind paying too dollar for a radio but when said radio is inferior due to quality control issues I become disgruntled. I sent Jon an email and I’m waiting to hear back from him.
Mike
 
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trentbob

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Yes I would be curious to see if he is able to do the repair in a timely fashion, please keep us posted in the process Mike.
 

u2brent

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What symptoms does the radio have because of this cold solder joint?
A pretty good clue is when you disable all FL's (nothing to scan) and your still hearing the KERCHUNK sound anyway.
Plus the RSSI is either blank or slammed full scale on every item (the RSSI could be blank, yet the scanner still receives traffic, or it stops on nothing at all) :( My First SDS100 is in this class, I can get it to work, but I have to fiddle with the antenna connection, and it shows no RSSI or Signal Bars [I rely on the D-ERROR indicator to know it's receiving].
Anytime I need to power cycle or update programming I have to play the fiddle game again (and pray).. So I try to set it and forget it for very long periods of time. Eventually I'll have to send it in for repair, Hopefully my Second unit won't develop this issue, The First unit was an extremely early production model But it worked fine for more than a year.. [Hint: It came with the little battery]
 
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