So I manually programmed this scanner because the software cable provided my computer would not recognize it cause it had no known driver. That’s not the problem I’m having the problem I am having is I programmed all the ems and fire channels into manually and I have no problem picking up dispatch. The problem I’m having is after the dispatch is made I can never hear the description of the call. I know that they are giving a description of the call cause I compare with the mobile app. Was wondering if maybe I’m missing something with programming sense I manually did it.