WS1080 Driver Problem Win 7

[darunimal]

When ever you update a driver immediately after it's updated, "Shut Down" the computer, do NOT continue to work, also, do not use "Restart." Then press the button on the Front of the computer to Power On and go on from there. It really hasn't fully installed the new driver until the computer is Shut Down and hard written to the Registry, it just in a temporary state before that.

Thanks to HP Printers 20 years ago, now as then, sometimes a corrupted driver could take 4 'shut downs and reboots' to get a driver to work. Thanks HP Deskjet 615c and Windows 95, Windows 3.1 was cooler by far so was monochrome Laptop that ran it.

 

[hth999]

darunimal,
As a last effort, I tried your method, it did not work. I do go thru the process ( I printed out the instructions on how to update the driver ) i have the downloaded the driver on my desktop, it was downloaded from the whistler website. I go thru the process, and update the driver. I get a message saying the driver has been updated. ( before I was getting Windows has determined this is the best driver ) I did follow your instructions and shut the computer down. When re started I get the same message saying driver is " unknown ", and it does not work.
What I found works a little is having the 1080 connected to USB, then turn on the computer, the computer recognizes this as a " D " drive, and then I can do some updating, but often it loses connection, but sometimes it works. The only thing it won't update is the firmware, as I have 2.8, and the EZ software says I can upgrade to 3.1, but when I try to do that, computer freezes up, and I get that message in bottom right screen saying " Windows does not recognize the device " and if you go to the Device manager, it's listed Under USB, and " unknown " My only option at this point is to be able to change scanlists, etc, with the card reader, except for any related firmware updates, that i cannot do.

 

[Ed6698]

Have you tried this?

https://support.microsoft.com/en-us/kb/2500967

Stopping Windows from automatically installing device driver


I would try this first then do the steps to install INF file in the procedures.

 

[darunimal]

What make and model of computer do you have? what USB port are you using (you aren't using a external USB HUB I take). You don't have your BCDx36s Plugged in at the same time do you, DONT, not yet No Freescan Running, No other things that could be taking a com serial or USB port other then maybe a mouse or keyboard. Under the Unknown device or Com Port in Device Menu do you have a "Port Setting" Tab, when you double click either of those, because if you do, there could be an "Advance" on that page where you'd change the Com Port number to an Unused Port 1-11 would be better.

Do you know about Bios Menu and Settings when your computer starts, because it sounds like you are having a Serial/Com Port IRQ conflicting problem, if you turn those off in Bios, Windows will dynamically/automatically assign IRQ's that are correct, it probably will change the com port numbering and you can to: Com 1-11 is best but mostly conflicting with another device I'd even try 44 or 52.

 

[hth999]

The answer is No to your questions. I don't know what to say other than I have spent many hours on this, and am finished for a while. Time to do other things. Seems like I could go on forever with new suggestions and idea's. I'm kinda burned out over this. I also don't want to stop windows from automatically installing a device driver. I have many other devices that installed well. In fact this is the first time I have ever had a problem. I'm a novice to a PC, with average comp skills. It's to the point where time involved trying to solve this is now not worth it. I still have the capability of updating my scanlists via the card reader. That's good enough for me. Trying all these other things, will most likely effect other programs I have, and I don't want to risk that.

 

[darunimal]

Okay Ed6698's method is completely reversible, so are mine, take some time off and give it a 40minute go around another day, (it could taken even less), but I can c o m p l e t e l y u n d e r s t a n d where your coming from, Have a good night and listen to your scanners for a while and enjoy.

 

[Ed6698]

It was just going to be a 1 time thing, you could put it back to where it was originally.

Take a break from trying.

 

[hth999]

Ed6698 and darunimal,
Thanks very much for your efforts and support. However, I tried Ed6698 method, and it did not work. I must be doing something wrong, it's got to be operator error. I still get the dreaded " Unknown Device " and then it says in lower right hand corner, device was successfully installed. How could it install it, when I already asked Windows 7 not to install it? I think that is it for me guys. I'll call it a partial success for me. At least updating with the Card reader works great. I can update my scanlists, talkgroups, sites, etc. I can download new updates and install if need be. The only thing I cant do is update the firrmware. I have 2.8 so I should be okay for a while. Right now the 1080 is working very well. I love the audio quality on P25 transmissions. Much better than the 436, However at times the 436 seems to decode the P25 better. Anyway, I'm closing the books on this one. I'm satisfied and good to go with updating with the card reader. BTW - I have a new computer, it's a Lenovo L450. It's been excellent, it's handled all my SDR's and other Scanners with no issues, so I am satisfied with the computer.

 

[hth999]

Question For the Group - Could I have a bad USB on WS1080?

I went over my friends house today. He does not have a scanner, however he does have a Lenovo Laptop with Windows 7, I have the same, but a different model. Mine is L450, he has a E550, I believe.
Anyway, I brought my 1080 over. I had 2 USB cords. One is from the 1080 package, the other I have used before for other devices.
Anyway, I plugged the 1080 into his Win 7 Lenovo, and got EXACTLY the same problems as i have experienced with the driver. ( USB device not recognized ) ( In Device Mgr, it's listed under USB Serial Bus Controllers - says Unknown Device ) The operating system is the same, Win 64 bit Win 7 Professional. Laptop is a bit different. I tried both a 2.0 and 3.0 USB connection. he does not use a HUB, nor do I.

I am puzzled by this, could it be a problem with Lenovo? Or could it be that the 1080 I have has a bad USB connection point on the radio?
Any idea's?

 

[AggieCon]

It could be the USB cable. I have to use certain cables, or I do not get a good result. I.e., the long cable I use to power the scanner usually will not transfer files. Does your scanner have charged batteries?

I clean installed my laptop on a SSD as soon as I got it, only installing the Lenovo software of interest. They ship those Thinkpads with way too much bloat software that is of marginal to no use.

I am looking at my Thinkpad on Win7 now... I just use the driver that Windows automatically installed. Everything works fine. It's "USB Mass Storage Device" version 6.1.7601.17577 with a date of 6/21/2006.

Is your laptop set to automatically recognize devices and load drivers?

You might try formatting one of your new SD cards and using that in the scanner. Use a good cable. Did you make sure your laptop power setting is "Maximum Performance" and that you are plugged into AC power?

Download logmein and we can do a remote desktop if you want.

 

[hth999]

Hi,
Yes my laptop automatically recognize devices and load drivers. However, someone gave me instructions on how to disable that - it didn't work either. Anyway, I have max power set. and my driver is very similar it's version 6.1.7601.18328 , date 6/21/2006. I tried this with a new USB cord on 3 different USB ports - got the same result. My driver is listed under Universal Serial Bus Controllers, then it's like the 4th one down saying Unknown Device. I'm not an expert, but i must have a different driver package loaded somewhere. I have 64 bit. Win 7 professional SP1.

 

[TAbirdman]

Is the laptop you're trying using a dock system? If so, try it again with the laptop disconnected from the dock. Friend of mine has a Dell with a dock and some USB devices will not work with the laptop connected to the dock.

 

[hth999]

TAbirdman, No I do not use a dock system. This Lenovo L450 laptop was bought about 30 days ago, so it's brand new. if you look at AggieCon's post, he has Win 7, and it loaded the driver 6.1.7601.17577, dated 6/21/2006. When mine is loaded, the driver is very similar, 6.1.7601.18328, 6/21/2006, but it's not loaded as a USB Mass Storage Device, it's listed under Universal Serial Bus Controllers, then about the 4th one down, it says ' Unknown Device "
I'm not an expert, but I must have different drivers loaded on my system. I even tried to download the one AggieCon is using, but no luck. I could not find a secure site. I've tried every suggestion from everyone, and it's a no go. I don't think this laptop is compatible, because maybe the drivers loaded in the system are a little different, than older machines or older Win7 operating system. I just don't know.

I have been sucessful with updating scanlists using a card reader. It's easy, and fast. The only thing I cant do is update the firmware.

 

[darunimal]

In Windows 7 Pro 64x, are you using an account with Administration Privileges or a Guest Account?

I'm thinking your USBstor driver is the one for AMD's, not Intels, hence the difference between yours and AggieCon's drivers windows 7 ultimate 64x , 6.1.7601.18328, 6/21/2006 is listed as a USB Composite Device/Controller and under its Display tab in the driver its listed as for the AMD 64x under Device Node String Name: usb.inf:Generic.Section.NTamd64:Composite.Dev:6.1.7601.18328:usb\composite

might want to uninstall, and at that: the whole usb controller and use intel.com or a windows 7 cd to get the proper driver.

unfortunately Lenovo doesn't have the standard driver listed
Laptops-and-netbooks :: ThinkPad-L-Series-laptops :: ThinkPad-L450 - Lenovo Support (US)

 

[hth999]

darunimal,
I think you have hit the nail on the head. That must be it. I do have drivers from AMD, not Intel. This particular AMD driver for the 1080 won't work. I don't have the Win 7 CD from Lenovo, as they don't provide that for you. I'm a little nervous deleting all the usb controller devices. I have many other programs / radio's running perfectly, several SDR's, for HF radio, and Gre 500, Whistler 1065, Whistler 1040, BCD 536 and 436 that work perfectly. It's only the Whistler 1080 that does not work. I think I'll keep it the way it is. I'll use the card reader to do any updating. As long as I can update my ScanLists, change talkgroups, L/O frequencies, etc, I'm okay with that.

 

[darunimal]

NEVERMIND

Never mind my Intel has the same driver for the ICH10 Chipset
though in the the Driver Display page it does list a rollback driver as this USB Family HOST CONTROLLER
usbport.inf:Intel.Section.NTamd64:UHCI.Dev:6.1.7601.17514: pci\ven_8086&dev_3a64, its also Windows 7 Ultimate 64x

 

[TAbirdman]

Ok, Have you done this?:

The scanner is read by the computer as two devices:
• A USB mass storage device that appears as a "disk drive" in Windows Explorer. It also appears in Device Manager under "Disk drives", with a name of the form "Whistler WS1095 MSD USB Device". This device does NOT require the .INF file.
• A USB communications device that shows up as a COM port in Device Manager, under "Ports (COM & LPT)". The name in Device Manager should be of the form "Whistler WS1095 Serial Device (COMxx)". This device DOES require the .INF file.
If the scanner does not appear under "Ports (COM & LPT)", it means the .INF file was not installed correctly.

Let us know if you get one or both of these on your PC's Device manager and we can then go from there.

 

[TAbirdman]

here is what your Device manager should look like:

Disk Drives and the Ports ( COM and LPT) are the ONLY places you need to see info about the Whistler scanners. Other locations don't matter.

 

[hth999]

TA Birdman,

Thanks for trying to help, but to answer your questions

1. I have seen the WS1080 under Ports - but only when I start the computer. Win 7 seems to recognize it as drive D, but then under ports it is listed as com 6.
2. If I plug in the usb when computer is on ( 1080 off ) thats where i get a message saying unknown device, and it is listed in device mgr under Universale Serial Bus Controllers
3. I have never seen in device mgr the 1080 or anything like you have under Disk Drives

When i installed the 1080 software, I get a message asking if I want to install the driver, and I say yes. I have probably re installed 3 times. No luck. The scanner is working okay. I have been able to update the scanlists, and talksystems, frequencies, sites via the EZ software, then just use the card to update.

Scanner works great. But I can't update any firmware.

 

[TAbirdman]

if the unit is not showing up under DISK DRIVES, then you have a cable, USB port or unit issue. Its not a driver issue at all. The PORTS section is a driver issue. Got to have the drives one working before you can get the ports going.