Out of Curiosity David, after he told you that the 5000 was trunking only? Did he then offer to buy them from you?
Lets assume he did read the radio and he has never programed a motorola XTS5000. First off if he has the CPS once he read it it would say right in the programing tree view +CONVENTIONAL.
And just so you believe me that the guy has no clue, let me put it this way. If a public saftey trunking system went completly off the air, is it logical to think that the officers,FF, EMS Etc. would have no communications at all. No it's not, they simply change to designated direct or backup conventional repeaters. Not only that but all public saftey radio's will or should have conventional national interop Call/Tac frequencies programmed in them.
I would not deal with that shop period! I would not want him programing or servicing my radio's.
Give us the City you live in and someone on here will help you out if I can't.
It just really gets under my skin, there was a local shop that used to do the same thing to unkowoing customers, and take advantage of the situation.
Maybe the person you took it too really thinks that it is trunking only, maybe he only read the feature set, which maybe could led them to believe it is trunking only, but I dought that it is the case, I think he is/was trying to screw you over.
After everything that has been said on here lets just keep it simple.
1. We can help you find a reputable service shop.
2. The shop will help you file for a business license.
3. The shop will Program them up and service them if needed.
End result, good reliable communications! For your saftey and others!