i popped the speaker in my 396 , about 7-6 months ago , and ordered 2 replacement speakers from uniden , 5.80 i believe and that included shipping ...still have a spare speaker ... anyways , posted a thread on how to replace the speaker , and slicerwizard on this site really helped me out on replacing the speaker , no problems since and i still have the second spare speaker . im not electronically inclined , but it was simple enough for me to pop the bad one out and solder the new one in. people here will steer you in the right direction on how to go about stuff . but im i chicken and tried it myself and it worked, but a 500.00 scanner is taking a risk .... good luck ..