This is not a paid advertisement, just first hand knowledge as a former user.If they are true 911 PSAP dispatchers, the state usually has training requirements. There's usually very in depth background checks.
Their job description doesn't match any 911 dispatcher position I've ever seen. And the "$11/hour" is down right insulting. 911 dispatchers are well underpaid for their work, but $11 is well below what most fast food workers make. That should tell you the level of service you are getting from these guys.
The liability of that whole thing is scary. Really sounds like some whacker/security types got together and decided to spin up their own dispatch center so they can feel important.
When I was using the service, and this was about 6 years ago, the Constable association that had worked on getting the group rate packages together did a pretty good job of establishing requirements from the service. The main person who worked on the project was a former county dispatcher and worked with them to make sure they had proper PSAP contact information for every County in PA, their "CAD" and " mapping" system properly geobased municipal boundaries etc. They ( 911inet) had the typical call types with appropriate priority levels associated which would trigger timed " security checks" for subscribers for high priority or high risk call types like warrant services.
If you were say serving a warrant at location A, and say you didn't give status updates or answer their dispatchers security check after say the 4 minutes, they would try your cell phone, if that went unanswered, they could see your location with the GPS and would call the PSAP where you were and request to have the local LEO come out and check to make sure you were ok. They did an overall decent job. And like mentioned before, the service was better than out doing the job with nothing at all.
While on the outside it seems very whackerish, but in this setting, it worked well.
Elected at the local municipal level, sworn in at the county court level with state wide jurisdiction, very few agencies would allow you on their systems as you reported to basically no one but the Judge who signed the individual warrants.