For reference, I have been programming Moto, Kenwood, Vertex and Harris radios for my fire department for years. I have been programming the Ailunce HD1 radios for a few years, for members to use as their personal non-issued radios. I have programmed analog conventional and P25 Phase 1. I understand how this is supposed to work, I think the radio may just have a software issue from the factory at this point.