Anytone Anytone ATD878UVII Plus Software Issue

[mjdewey]

I have two Anytone ATD 878UVII Plus handhelds currently running firmware and CPS 3.04. Awhile back I had issues with the 3.05 firmware and CPS and went back to version 3.04. Today I downloaded and installed the 3.06 firmware and CPS. The first thing is did after installation was to read the radio so I had the codeplug and data to reinstall after the firmware upgrade and MCU reset. The radio said it was reading the radio and i received a error and the data was not on the software. The error that pops up on the CPS, "Get Option From Comm Data Error 2500000". I tried to search online and there are no results for this error.

The radio reads and writes without any issues with the 3.04 firmware and CPS.

Thanks and 73's

 

[W1MTW]

V3.05 is a major update. One of the things new with this, is that the memory addresses for the channels is in a different part. This is also if you have the RT Systems software, you can no longer cross write between it, and the original CPS without getting this error. In order to update to 3.05, you need to export your data in .csv, then import into the v.05 CPS. It will then work.
Side note: V3.04 is the last completly stable release. After that some APRS functions are broken, among other things. If you happned to download V3.07 in the week that it was out, don't install. It's been pulled, it's got more bugs than a cabin in the north!

 

[n1chu]

I am running ver 3.06 in my Anytone D878UVII PLUS. I am getting the “Get Option From Comm Data Error 2500000” when I try to read or write to the radio. I first check to see what com port has been chosen, click on it and then attempt my read or write function but get the error after what appears to be the completion of a full read or write operation. I have deleted the CPS and reinstalled it to no avail. What am I missing?

 

[n1chu]

Additional; The CPS worked fine with com port 6 showing but for some reason the only available com port has changed to 3. So far, the only corrective action posted has been to re-instal the CPS, but it isn’t working for me.

 

[Trprc]

I bought what was advertised at as a UVII Plus but was sent the previous model with the blue button. Having said this, I was able to use the CPS to install firmware version 3.06 without any issues and it selected COM 6 automatically.
I am running Windows 11 Pro by the way.

Take a look at this also.

Resolving AnyTone 868/878Plus COM Port Issues

Resolving COM Port issues AnyTone 868 878 878Plus If you are experiencing connectivity issues with your radio, there are a few things we can try. First of all, you will want to go into Windows De

support.bridgecomsystems.com

 

[mjdewey]

That was the issue I had
Do a MCU reset after the firmware upgrade and it should work. That's what I had to do.

 

[n1chu]

I do backups of my code plugs using both Anytone software and RT Systems software. I had a friend look at the issue and he corrected it for me, where I was getting the 2500000 error. But since I had deleted everything relating to the Anytone CPS (including any code plugs I had backed up), I went to the RT Systems software for my code plug and installed it. Next, I wanted to go into the Anytone CPS and park a backup of my code plug I had just installed using my RT Systems programming. And when I tried to read the radio it gave me the error code again! I’ve asked both Anytone and RT Systems what was causing it. No reply’s as yet. The best I can figure (from another post) is Anytone has this issue with anything newer than version 3.04. And while version 3.06 works when first installed, there is something that triggers the error after I use the RT Systems software. Going forward, I just may revert back to version 3.04 FW & CPS. But what will I loose if I do this? What are the improvements with 3.05 and 3.06? (Version 3.07 was out there for a while but they pulled it… giving me more of a concern it’s not RT Systems programming software that is causing this problem, but Anytone’s ability to develop a rock-solid piece of programming software that eliminates the dreaded “Get Option From Comm Data Error 2500000”.

 

[kd7jfv]

I'm having the same problem, I downloaded the PNWDMR community code plug, installed it via the Anytone CPS, read the radio via RT systems, made one frequency change and then wrote the radio using RT systems. When I attempt to read the radio via Anytone CPS I receive the Get Option From Comm Data Error 2500000 and the Anytone CPS v3.08 software crashes.

 

[n1chu]

I'm having the same problem, I downloaded the PNWDMR community code plug, installed it via the Anytone CPS, read the radio via RT systems, made one frequency change and then wrote the radio using RT systems. When I attempt to read the radio via Anytone CPS I receive the Get Option From Comm Data Error 2500000 and the Anytone CPS v3.08 software crashes.

I found if you uninstall the Anytone firmware and CPS and then reinstall both (be sure to follow ALL the steps) your Anytone CPS will come back to life. But stay away from the RT Systems programming or it will go back to that same error. I fired off a query to RT about this and they acknowledged my email but to date they haven’t gotten back to me one way or the other.

 

[K5KRJ]

Just encountered the same issue on my D-168. I really like the RT Systems programmer though, much easier to use, especially importing from repeater book. As long as RT's progammer is working, I won't worry about the Anytone CPS for now. I had just upgraded it from 1.05 to 1.07.

 

[diensthunds]

The same problem exist in version 4 of the firmware.
I spoke with RT Systems because their software program offers two versions when you install it one for a Single Color Code and one for 878v3 Ver 3.06 Rx and Tx ColorCode.
When I called to ask if the second option would work with the the Fw V 4 which is what my radio came with they had to dig into, called me back and said yes, with the caveat that it would not set the time zone correctly. Not an issue I thought as I could go back in and do that with either the Anytone CPS or on the radio itself.

 

[hulka]

Did you have to reinstall the RT system as Rx & Tx color code for it to work correctly for the AT software?

Both CPS have their pros and cons. I typically do a bunch in the RT then fine tune my stuff in AT. scan list etc.

 

[n1chu]

RT Systems (via tech support telephone chat with a real tech) reports they are aware of the issue (Get Option From Comm Data Error 2500000) but as yet have found no corrective action. Anytone is also aware of the issue and they too are at a loss as to why it occurs. Neither seem too concerned as their programming software does as advertised. The error code pops up when I first use AT software and then backup my code plug using RT software. Once I do that I find the AT software will no longer work, giving me that “Get Option From Comm Data Error 2500000” error code. Neither AT or RT have stated the two programs are compatible with each other, why should they, it’s not what they were designed to do. What they WERE designed to do is program the 878, and since both do as advertised, there’s no real concern by either, although it is a curiosity question. When asked why does one screw up the other they reply with the obvious which is “I can’t speak for the other”, it’s a reasonable response. Until a deep dive is performed by one or both, this issue will remain. I have found the only thing I can do to get the AT software back to where it is up and running correctly is to delete the AT FW & programming software and then reinstall both, (both need to be the same ver. I am currently running ver. 4.0). Once I have accomplished that I stay away from my RT programming software, or if I do use the RT software I do it with full knowledge that before I revert back to the AT I must first delete their FW & software and reinstall it.

It’s interesting to note the AT method used for FW or software updates must include both, and both must have the same ver. numbers. I don’t believe I’ve ever seen this in other ham or scanner gear, not that it’s a problem, it’s not as far as I am concerned, just a curiosity. But, could it be the reason the RT product is not compatible with the AT product? This puts the RT product at a disadvantage, placing the onus on RT Systems to make it compatible, otherwise their sales will suffer because as I see it their aftermarket sales of “compatible” programming software is not compatible, at least not with the 878 offering.

 

[CTWaters]

I also wrote in and asked about this issue and received the following reply from Will at RT Systems:

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Chuck,

This is a known issue with the latest firmware revisions for the radio. If you write to the radio with our software the AnyTone software will refuse to read it and crash out. We've spent many hours looking in to the matter and at this point we won't be able to find a solution without more information about what the AnyTone software is doing at a deeper level than we can see.

If there is some aspect of the AnyTone software that you find preferrable to our software please let us know and we will gladly look in to making improvements.

73,
Will - AA4WJ
RT Systems Technical Support

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I have inquired if it is just the latest version of F/W, or how many back they know this happens and am waiting for a response.

Once I get that response, I will update this post and/or thread as appropriate.

 

[CTWaters]

UPDATE

With my question to how far back this issue goes, I received the following reply from Will:

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The issue started when they introduced dual color codes via firmware update. The change was drastic enough that we had to create a standalone version of the software to work with dual color code radios. The compatibility issue is between the dual color code version of our software and their software. We never had an issue before the dual color code change.

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Hope this sheds some light for us all.