APX APX 2000 'No Keyset / Key Fail'

[radiorookie988]

Hey guys,

My company recently purchased some APX 2000 Radios, and CPS.

We're currently able to load/program Zones, Channels, Freqs, Channel Announcements, and Cloning.

Our goal is to have two different zones, one secured (encrypted) and one non secured (non-encrypted). We currently have the non secured zone setup and working just fine. However, we're having trouble setting up the secure zone.

It's basically going to be a standalone system for rescue work. No repeaters or fancy stuff unfortunately.

We are using Conventional configurations, with one ASTRO Talkgroup (not 100% sure how this works to be honest), one Conventional System, and two Conventional Personalities. There are 6 channels in Zone 1 (Non Secure), and 4 channels in Zone 2 (Secure).

As for security configurations, we have tried software, and hardware settings with no luck; however that doesn't mean we just didn't know the right settings for each individually. Infinite Key Retention is on, and the Encryption Key List is up with two different methods of encoding; but to be honest, we're not 100% sure how to set the keys up "properly".

Every time we write to the device to test it, we get the "No Keyset" message, followed by, "Key Fail" and a beep while in the Secure Zone.

Any help or recommendations would be greatly appreciated, thank you very much!

RR988

 

[Project25_MASTR]

You haven't assigned the secure profile to the the system.

 

[dgruver911]

Hardware setting is for if you are loading encryption keys with a keyloader. And for software keys, you have to make sure you enter the keys and CKR ID's the same on all radios. Let's be honest here, if you don't know what you are doing, why are you doing it? Take them to a dealer and let them do it correctly.

 

[MTS2000des]

The tutorials provided with the purchased copies of CPS can also be pretty helpful if one takes time out to go over them. MSI does offer an "APX subscriber academy" training with is STRONGLY recommended if one has never programmed APX radios. It isn't cheap but then, Motorola is like BMW. If you have to ask how much....

 

[radiorookie988]

The tutorials provided with the purchased copies of CPS can also be pretty helpful if one takes time out to go over them.

We've gone through them, and that's actually the way we learned how to do all the other basic programming. However, after going through them further, I believe what we're missing is a Master Key Generator / Advanced Keys Administrator. Thoughts on this?

Let's be honest here, if you don't know what you are doing, why are you doing it? Take them to a dealer and let them do it correctly.

Honestly, this is probably the best solution for our company. I'm pretty new to this stuff, we're a company that is starting up and trying to get off the ground, so trying to save some money while getting quality equipment. Any recommendations on places we can bring our radios to in South California in order be programmed properly; or how to locate them in our local area?

Thanks again for the help guys
RR988

 

[mikewazowski]

We've gone through them, and that's actually the way we learned how to do all the other basic programming. However, after going through them further, I believe what we're missing is a Master Key Generator / Advanced Keys Administrator.

You're way out in left field.

Have you even bothered to enter keys using CPS or with a key loader?

 

[radiorookie988]

You're way out in left field.

Have you even bothered to enter keys using CPS or with a key loader?

Perhaps we have, unfortunately we are all very green to the radios and programming them (so all of your help is much appreciated).

Currently we have these settings:
Secure Wide:
-Secure Operation: Software
-Advanced Digital Privacy: Checked
-Non-XL Scan Unsquelch Duration (ms): 275

Multikey Settings:
-Display On Secure Switch Select: Disabled
-Display on PTT: Disabled
-Display On Mode Change: Key Name
-Key ID:
-Rx Hang Time (ms): 2250
-Tx Hang Time (ms): 1750
-Erase Previous On User Change: Unchecked

Encryption Key List:
-Key Name: Key 1
-CKR#: 1969
-Slot A/B: 0-0
-Selectable ADP Key Data: 1234567891
-Selectable ADP Key ID: 9597

I've left out the fields we weren't able to edit.

Thanks for the help Mike
RR988

 

[radiorookie988]

Additional information that may help you diagnose where my problem may be.

ASTRO Talkgroup:

List 1:
-Talkgroup Alias Text: Secure
-Talkgroup ID: 1-1
-Voice Secure/Clear Strapping: Secure
-Key Select: Key 1

Conventional System:

Cnv Sys 1:
- System Type: ASTRO
-System Group Number: 1-1
-System Wide Talkgroup Hangtime (sec): 0.000
-Individual ID: 1-1
-Preamble Length: 80
-Limited Patience (sec): 53
-Emergency Profile Selection: Disabled
-Data Profile Selection: Profile 1


Data Configuration > Data Profiles > Profile 1
General:
-Data Profile Type: Conventional
-Packet Data Mode: Repeated
-Queue Dwell Timer (sec): 60
-Data Scan Preamble Length: 20
-Limited Broadcast: Unchecked
-Auto Generate IP Address: Checked
-Auto Generate Target IP Address: Checked

Features:
-Terminal Data: Checked
-POP25 Retransmission Timer (sec): 10
-Context Activation Holdoff Mode: Holdoff Upon Failure
-Protocol Assembler / Disassembler Mode: Continuous
-Receive Idle TimeOut (ms): 1000
-Transmission Inhibit Value: 1000
-Maximum Buffer Threshold: 100
-Destination Address: 190.150.250.156 (honestly, random ip)
-Destination Port: 9597 (again, random port)

 

[Giddyuptd]

Have you tried reloading the keys then assigning them