It is a fresh copy of the CPS, I loaded it up on my deck top just fine, I click the icon it starts up and main screen comes on in less than 10 sec. The laptop is being fussy, I have other APX CPS versions 22 too it it pops up just fine. I even tried to install it a few times. same thing. The big APX first screen comes up but the main paged does not and just goes back to the deck top. What is your CPU speed, I figured the other cps runs fine, the 27 should too.