APX6000XE stuck in keypad lock

[Motorolaguru]

Hello! I have a APX6000XE and it seems to be stuck in a keypad lock? I have flipped and pressed every single button/knob on this radio and I cannot get it to get out of this lock? Does anyone know what the problem could be? Thanks!

 

[nhfdcadet]

Have you tried a long press of the buttons?

 

[Motorolaguru]

Have you tried a long press of the buttons?

Yes still a no go

 

[Motorolaguru]

Have you tried a long press of the buttons?

I also cannot get the radio to read to CPS does it not read/write while on the lock?

 

[K2NEC]

I also cannot get the radio to read to CPS does it not read/write while on the lock?

Whats the error you are getting

 

[Motorolaguru]

Whats the error you are getting

“Could not find a radio connected to USB port” but when I use the cable on my APX 4000 it reads fine.

 

[Motorolaguru]

When I flip the ABC switch the top screen white light comes on, but when I flip the switch below the channel knob it does not light up is it supposed to light up when the switch is flipped?

 

[K2NEC]

“Could not find a radio connected to USB port” but when I use the cable on my APX 4000 it reads fine.

The keypad lock is a pure coincidence. Has nothing to do with reading the radio. Is it an OEM cable? Are the 6000XE contacts clean and without debris?

When I flip the ABC switch the top screen white light comes on, but when I flip the switch below the channel knob it does not light up is it supposed to light up when the switch is flipped?

Depends what its programmed to. Could either be unprogrammed, blank, or some other function that isnt applicable to that channel.

Is this your 6000XE that you are messing with? Because if it is, you should know what the buttons and switches are programmed to. If its not, id reconsider messing with someone elses radio.

 

[Motorolaguru]

The keypad lock is a pure coincidence. Has nothing to do with reading the radio. Is it an OEM cable? Are the 6000XE contacts clean and without debris?

Depends what its programmed to. Could either be unprogrammed, blank, or some other function that isnt applicable to that channel.

Is this your 6000XE that you are messing with? Because if it is, you should know what the buttons and switches are programmed to. If its not, id reconsider messing with someone elses radio.

Yes this is my radio I just purchased it off of eBay I’ve already contacted the seller and waiting a response but I figured I would ask for help from here while I waited.

 

[Motorolaguru]

The keypad lock is a pure coincidence. Has nothing to do with reading the radio. Is it an OEM cable? Are the 6000XE contacts clean and without debris?

Depends what its programmed to. Could either be unprogrammed, blank, or some other function that isnt applicable to that channel.

Is this your 6000XE that you are messing with? Because if it is, you should know what the buttons and switches are programmed to. If it’s not, id reconsider messing with someone elses radio.

As far as the cable it is one I purchased from BlueMax49ers and I will try cleaning the contacts the contacts worked with a mic I tried on it.

 

[nhfdcadet]

do you get a bonk when you press a button or no response at all? Any chance you can get the thing into service mode? (Sometimes keypad lock isn't programmed to lock the sides)

 

[dickie757]

Does it have a display? If so, try pressing the d-pad right button to see if lock/unlock is on a different page. That's where I put it, three pages over.

 

[Motorolaguru]

Does it have a display? If so, try pressing the d-pad right button to see if lock/unlock is on a different page. That's where I put it, three pages over.

When I try that it still says keypd/Ctrl lock

 

[Motorolaguru]

do you get a bonk when you press a button or no response at all? Any chance you can get the thing into service mode? (Sometimes keypad lock isn't programmed to lock the sides)

Service mode is a no go, every button is locked but the emergency and PTT

 

[K2NEC]

Did you clean the contacts and try to read the radio

 

[d119]

Service mode is a no go, every button is locked but the emergency and PTT

Sounds like someone sold you a dud, especially if it's acting like that and can't read/write.

You should be able to enter service mode regardless, and if any buttons at all generate a tone, they all should. Hope you can get your dough back.

Respectfully, your username might be a little off if you're asking these kinds of questions.

Remember kids: You're buying the seller, too.

 

[Motorolaguru]

Sounds like someone sold you a dud, especially if it's acting like that and can't read/write.

You should be able to enter service mode regardless, and if any buttons at all generate a tone, they all should. Hope you can get your dough back.

Respectfully, your username might be a little off if you're asking these kinds of questions.

Remember kids: You're buying the seller, too.

I mainly mess with the older Motorolas I’m kinda new to the APX line so I apologize for my newness. I’m going to be returning the radio and getting my money back. Thanks for your help!

 

[nhfdcadet]

Service mode is a no go, every button is locked but the emergency and PTT

I just confirmed on my portable even with keypad lock on I can still enter service mode so you've definitely got a hardware problem