SDS100/SDS200: ATTN UPMAN my SDS100 fresh back from Uniden Repair

[AvidHiker]

Heh, well, if you insist on not using common sense, that's on you. But you've failed to explain how the rules of conduct have been violated here. What, exactly, has been ignored or denied? If an investigation is still underway, then there's nothing to say other than, "sit tight, we're working on it", which any intelligent person should already have inferred. If a week goes by with no response, than maybe some additional whining could be justified.

 

[vocoder]

Whatever
If someone has an expensive radio and it will not work as intended, they will voice their concerns in many different ways. The sds100 frustration will be on here cuz the customer knows that this is a direct communication link with Uniden reps. People have a voice in the matter and will voice it!

 

[Citywide173]

Heh, well, if you insist on not using common sense, that's on you. But you've failed to explain how the rules of conduct have been violated here. What, exactly, has been ignored or denied? If an investigation is still underway, then there's nothing to say other than, "sit tight, we're working on it", which any intelligent person should already have inferred. If a week goes by with no response, than maybe some additional whining could be justified.

Whether you want to see it or not, he violated his own code of conduct. The thread existed long before he made replies to 4 other threads 8+ hours before he responded to this one. Given the title and location of the thread, there is no reasonable excuse for not having seen it. If he took 15 seconds to say "I'll look into it" when he responded to those other 4 threads, the OP wouldn't feel blown off. With customer service, that's all it takes. Something like 20% of customers will not go back to a store/company because of a bad product, but 85% of customers will not go back because of bad service. The OP obviously felt like he got bad service....which could have been avoided if there weren't other threads that give the impression that they were more important than the OPs.

 

[mule1075]

Whether you want to see it or not, he violated his own code of conduct. The thread existed long before he made replies to 4 other threads 8+ hours before he responded to this one. Given the title and location of the thread, there is no reasonable excuse for not having seen it. If he took 15 seconds to say "I'll look into it" when he responded to those other 4 threads, the OP wouldn't feel blown off. With customer service, that's all it takes. Something like 20% of customers will not go back to a store/company because of a bad product, but 85% of customers will not go back because of bad service. The OP obviously felt like he got bad service....which could have been avoided if there weren't other threads that give the impression that they were more important than the OPs.

Ed get over it. UPMAN explained in post#27 and apologized and said they were looking into it. Quit trying to make a mountain out of a mole hill.

 

[Citywide173]

Ed get over it. UPMAN explained in post#27 and apologized and said they were looking into it. Quit trying to make a mountain out of a mole hill.

Not unhappy about Paul, uhappy about this:

IMO, what's disgraceful is the whiny, childish, entitled attitude many of the members around here so casually display over even the most minor things. Maybe I missed the section of this website that says "Uniden Customer Service, step right up"?

When you spend $650 on a radio that doesn't work, you have every right to complain, and although the section does not say "Uniden Customer Service, step right up" it does say "Uniden Tech Support," which indicates some type of "tech" and "support" related to "Uniden" which makes it applicable despite this poster's opinion.

 

[belvdr]

There is no SLA when posting an issue on a 3rd party forum.

The proper thing to do with any issue on any product is to contact customer support and start an official ticket. While you may find some support on a forum, it should not be perceived as the fastest way forward. Even many vendor boards, such as Apple, state the same and they are known for some great customer service.

 

[mule1075]

Not unhappy about Paul, uhappy about this:



When you spend $650 on a radio that doesn't work, you have every right to complain, and although the section does not say "Uniden Customer Service, step right up" it does say "Uniden Tech Support," which indicates some type of "tech" and "support" related to "Uniden" which makes it applicable despite this poster's opinion.

Gotcha I read it wrong.

 

[Citywide173]

There is no SLA when posting an issue on a 3rd party forum.

The proper thing to do with any issue on any product is to contact customer support and start an official ticket. While you may find some support on a forum, it should not be perceived as the fastest way forward. Even many vendor boards, such as Apple, state the same and they are known for some great customer service.

I agree.

I have however seen many instances where this statement

While you may find some support on a forum, it should not be perceived as the fastest way forward.

although accurate and informed, has not necessarily been true in this particular forum on many occasions. UPMan has answered many questions here that customer service had no clue on.

 

[belvdr]

I agree.

I have however seen many instances where this statement

although accurate and informed, has not necessarily been true in this particular forum on many occasions. UPMan has answered many questions here that customer service had no clue on.

I agree that RR is a unique instance. However, I still feel it is in the best interest of the customer to follow the official route of support. At the very least, start a ticket and you can also start a thread here and mention that ticket number.

 

[AK9R]

UPMan responded in post #27 with his apology and a recommendation to the customer for resolving the problem. What I see for the past 12 hours mostly a handful of people arguing about Uniden support.

Take it to the Uniden Tavern, folks. Thread closed.