I believe that the helo had 700/800 capabilities, just not the system/talkgroup that the fire/EMS team on the ground normally used. I do not know if the helo had NIFOG channels in their radio(s).
That's a shame if it's true.
I can't understand why any public safety radios don't have the appropriate NIFOG channels in them. Channel capacity isn't an issue in most cases. Harris will pre-load a NIFOG personality into all new radios for the hefty sum of 1¢.
Dispatcher should have known about patching, so should IC. We've got several interop channels on our console just for this sort of scenario.
Air ambulance should have considered this if they are under contract with the agency.
Again, several people failed to do their job. And now the solution seems to be that someone who doesn't know any better is going to rely on a ham radio as the solution.
They're just serving up fail by the bucketload down there.