When you are ready to actually download, you must be FAST with hitting OK. If not you will time out; I had that happen a couple of times without really knowing why the heck it did that.
It must have something to do with the timing of how long the software waits before it gets an ack from the scanner; in any case, it's very frustrating to follow the directions, and still have problems. Believe me, I know :wink:
If you don't get with the Backup or Winscan to work, I would get the Lite version of Scan Control (I think it's only USD15 or so). I've had very few problems with using that with the 245, and it's very easy to dump the contents of the scanner. The lite version is programming only, and you can upgrade it very simply if someday you find the need to do that.
P.S. I just thought of something, and it's a common mistake; have you set up the 245 so that the serial port is set to run? It's not set up out of the box, you MUST do this before you can run any software on the scanner. The most common speed to set it up is 9600 baud; there doesn't seem to be much advantage to running it faster, unless the software is actually set up to handle it. See pp70-71 in your owner's manual
73s Mike