bcd396xt Update Troubleshooting

[sedzond]

Sorry if something is wrong, but having great problems, I started the update and my power was turned off and there was a failure, I don’t know what to give me (((((help

I used such an adapter

 

[sedzond]

everything goes first without problems, but then an error ((

 

[RadioSc]

Power has to be on. Just like if you was sending systems, channels, etc to it with ARC software. Sound like a cable problem. Make sure your usb devices in your device manager. Don't have a exclamation mark beside it.

Check your connection speed. If speed is to great it throws errors. Set it to default baud rate. I think it's around 9200

 

[doctordialtone]

I used such an adapter

Is it Windows 10?

You may need a newer programming cable.

Read Ronaldski's post here:
Uniden Bearcat 396T/Windows10

 

[questnz]

Follow last advice, I would check cable as well, if I recall correctly it depend what type of chip USB cable is using, some work better than others, this was also documented before. Check all available USB drivers. Try different Baud rates in Com port setting on PC, default is 9600 the higher you go the more errors you may get. Last you may want to run software in Compatibility mode eg Win 7. Craiky, old stuff now ! Battle on it should work.

 

[sedzond]

Thanks for the support! if I use the original com cable and original com port, not adater, can this help me? I will look for a computer with an old COM port then, thanks

 

[sedzond]

Is it Windows 10?

yes it's windows 10
or do i need to install windows 7? I set different port speeds and 9600 the same way, nothing helps me

Follow last advice, I would check cable as well, if I recall correctly it depend what type of chip USB cable is using, some work better than others, this was also documented before. Check all available USB drivers. Try different Baud rates in Com port setting on PC, default is 9600 the higher you go the more errors you may get. Last you may want to run software in Compatibility mode eg Win 7. Craiky, old stuff now ! Battle on it should work.

It did not help(
I do not know what the problem may be. Windows 10 sees the cable in devices

 

[N9JIG]

It appears that you are using a USB-Serial adapter, as long as it is 64-bit aware it should work fine with the serial cable that came with the 396XT. If you were using a USB-1 cable you would need to make sure you have a later version that is 64-bit aware, the original versions would not work properly in 64-bit OS's like Windows 10.

All that said it looks like you have an acceptable serial port situation except that the older software might not allow Com9. Try changing that to Com 2 or some number below 8. Even though it detects the scanner I have had issues with higher Com Port numbers.

Also, be sure to run the updater as Administrator.

Try reloading the firmware again, if the radio dial light comes on with a blue blank screen it should work, been there, done that!

 

[Ronaldski]

Obviously the cable works so it isnt a driver or windows 10 issue, He mentions he lost power, not the cable.
ONLY possible item I see with the cable(s) is intermittent connections, say a loose wire or so.
I recall had a 396XT while programming, a few thousand into programming(about 1/3-1/2 way) through programming it would stop. The problem was the original cable, not the adapter. I had another original cable and swapped it out and its been fine since.

If its intermittent, what I would do is place the cable, scanner on a flat surface, then run the updater, once it sees the scanner, start it again, but dont move nothing, including yourself!
Ive done a LOT of these updates, a few dozen, probably more. I recall one scanner had a blue screen only, just reran the updater, it took the update fine. That what I suggest retry, retry, etc.

Yes using just the one cable would rule out if the adapter cable has an issue. Finding an old pc with a com port would be running an older version of windows, hopefully windows 7 as that would work but a pc with comm port means it would likely predate windows 7. You could install windows 10 on it but the license would likely be to out of date, I recently updated a donated wiped clean pc with windows vista for the humane society here to windows 10 using "media creator tool". The license for vista it had was too old. Would it allow install of freescan, drivers on an unlicensed version of windows?
I recall having an old laptop of my brothers that had windows xp on it, ran freescan, but needed I believe the scenario was that the .NET version available wasnt available that freescan needed or something like that. Essentially couldn't get it to work.

 

[ka3aaa]

use a slower comm port speed and see if that helps.

 

[sedzond]

I bought a com-board and fixed the problem, the topic is no longer relevant, thanks to everyone for their support

 

[questnz]

Obvious Com port is working. As Rich suggested, try change Com from 9 to lower eg 3 or 4, reduce Baud rate to 9600 on the Com port and on the Scanner, and try run application in Windows 7 compatibility mode, it should work. Battle on. What you got on Com 1 ? can you disable temporary, then restart computer, plug in your cable again, hopefully your Com 9 will reset to something lower ? just idea worth trying. Bit more drastic idea is to disable temporary any onboard Serial port in Bios and start all over again. Many ways explore.