I am just about at a total loss with this scanner... I even recently had some remote help from an "expert" who was unable to assist me in updating my drivers so as to be able to program my BCT15X using software. It was recommended that I try using the 9 prong serial port with a USB connection. Can anyone recommend such cable? I have already purchased multiple USB cables that connected to the front of the scanner and the first one was a, "one and done" use and I can't understand why. I wanted to update this scanner so when I did a factory reset and connected the cable (along with many others) and it won't recognize my scanner thus this "expert" telling me to try the serial to USB approach. Has anyone had any success with this method of programming. Because quite honestly, I do not have the time or patience to do all of this manually.