Bkr5k case issues.

[jwilson995]

I have a BKR5000 with a Yellow Case. Some how some way all 6 studs that hold the 2 halves of case together have broken out of the plastics.

I've contacted one dealer and they are stating that it is a factory repair only. Just checking to see if this is truly the case. New case color does not matter but prefer the yellow as it stands out from the rest of the fleet.

I don't believe it is in warranty and the original seller from is not returning emails. I've had it a little less than a year.

Jason

 

[gtaman]

Hi Jason.

There was a repair program for the cases cracking on the BKR5000s

You can reach out to BK support directly and they can run the serial number. If not an authorized repair depot can order a new housing.

 

[n7maq-1]

You are not the first, and won't be the last, the first run of housings were very problematic. They also got hairline cracks that would show up when dirty. As GTAMAN said, contact BK Tech Support and push the issue if they say it is out of warranty, they have repaired some units that were out of warranty for our customers.