Blue Tail Customer Service

[sefrischling]

I'd just like to say that I wish Harris, Moto or even Uniden had anywhere near the level of customer service that BlueTail offers. Seriously, Todd is absolutely fantastic.

My unit developed a defect, I shipped it out to him last week, I just got it back today, good as new.

Thank You!

 

[Hit_Factor]

Same here, shipped it out late last week and tracking says it will be here tomorrow.

I asked Todd how much money I should stuff into the package and he wouldn't take any.

I botched a firmware update, requiring a trip back to the creator.

 

[kruser]

I agree, Todd's a great guy and really spends a lot of time trying to perfect his products.

 

[brndnstffrd]

I was just wondering how you made out with the unit after seeing the post about it. I had no doubts that Todd would handle it right.

I never had to send my unit back, but when I had a couple issues, Todd addressed them in the firmware/software updates within hours of my reporting them. Heres another thumbs up to his customer service!

 

[sefrischling]

I was just wondering how you made out with the unit after seeing the post about it. I had no doubts that Todd would handle it right.

I never had to send my unit back, but when I had a couple issues, Todd addressed them in the firmware/software updates within hours of my reporting them. Heres another thumbs up to his customer service!

I am resetting the P25RX up now (is that even grammatically correct?) but so far so good.

 

[btt]

Thank you all for the support and feedback. I really appreciate it! I really can't imagine anything but supporting those who support me.

 

[dispatchgeek]

Todd stole my lunch money the other day… just kidding, Todd’s been awesome. Thanks Todd!

 

[turnpike61]

Without a doubt, the truest post ever made in this forum. Thanks for all the support to your customers Todd.

 

[freqseeker]

Todd stole my lunch money the other day…

Without a doubt, the truest post ever made in this forum.

Todd stole your lunch money too? Sorry couldn't resist. The entire Blue Tail Technologies forum speaks for itself.

 

[freqseeker]

I would like to add my good experience with Todd @btt.
My original P25RX had a stiff USB C connector that eventually failed.
I sent it out Thursday 2-17, he received it Saturday 2-19 repaired it and sent it out that same day.
Today Tuesday 2-22 I received it back and am monitoring the soon to be new PSERN King County control channel.

Excellent service. Thank you.

 

[roguexile]

I would like to add my good experience with Todd @btt.
My original P25RX had a stiff USB C connector that eventually failed.
I sent it out Thursday 2-17, he received it Saturday 2-19 repaired it and sent it out that same day.
Today Tuesday 2-22 I received it back and am monitoring the soon to be new PSERN King County control channel.

Excellent service. Thank you.

Any luck following PSERN?

 

[freqseeker]

Any luck following PSERN?

It works great on PSERN. Mostly transit traffic at this time.
I'm logging 24/7 to watch the progression.

 

[roguexile]

It works great on PSERN. Mostly transit traffic at this time.
I'm logging 24/7 to watch the progression.

Do you have the P25 Channel ID table?