Broadcastify Calls Platform - Please reduce your request rate Error

[funbob]

Noticed this error in my SDRTrunk console about 30 minutes ago. Didn't seem to have any detrimental effects on the data I was sending. I send 3 busy systems to the Calls platform along with 1 audio feed. Am I sending too many calls too fast?

2023-04-23 16:01:08.194 ERROR i.g.d.a.b.b.BroadcastifyCallBroadcaster - Broadcastify calls API file upload fail [503] response [<?xml version="1.0" encoding="UTF-8"?>
<Error><Code>SlowDown</Code><Message>Please reduce your request rate.</Message>

 

[blantonl]

It happens sometimes. You can disregard. We're aware of it.

 

[funbob]

It happens sometimes. You can disregard. We're aware of it.

Awesome, thanks!

 

[blantonl]

We're going to roll out a fix in the next month for this. We're bumping up against some sharding limits for storage, given that we're seeing peak rates of 60/70 calls per second received during prime time. We just need to better spread the load across Amazon's S3 buckets with a small hashing function.

It's one of the many to do's for me and it's on my list

 

[AB5ID]

We're bumping up against some sharding limits...

I haven't sharded in quite a while, it really stinks when it happens.

 

[blantonl]

Note we released a fix for this today which should resolve this issue

 

[depster00]

FYI, still occurring for me, even in non-peak hours. About 20x since midnight EDT. Mostly between 6-11a EDT.

 

[depster00]

This is still concurring on a regular basis for me. Is there anything Denny can do to buffer/limit things on the SDRTrunk side to eliminate this?

 

[blantonl]

Let me look further into this. We implemented new hashing functions which should have fixed this issue, but I might have missed something. Stay tuned.